iGaming Payment Solutions
PayRetailers ReviewIs It the Right Payment Solution for Your iGaming Business?
Average
Founded in Barcelona in 2017, PayRetailers aggregates 300+ local payment methods across Latin America and 12 African markets through direct acquiring. No wallet, no player registration. 7 local LATAM licenses, PCI DSS certified, SoftSwiss and Slotegrator connectors pre-built. Operators processing $150k+ monthly get PIX, SPEI, Boleto, OXXO, PSE and bank transfers under one contract and one settlement. 3/5 on Trustpilot from a thin 20-review sample.
Quick Info
iGaming Score
Our iGaming Score: 6.5/10
Weighted scoring across six criteria
| Criterion | Weight | Score | Rating |
|---|---|---|---|
| iGaming Fit iGaming-first with SoftSwiss and Slotegrator connectors, LATAM local fraud detection built in | 25% | 8.0 | Good |
| Geographic Coverage Latin America and 12 African markets. Strong Brazil, Mexico, Colombia, Argentina. Africa added in 2024 with mobile money coverage | 20% | 4.5 | Below Average |
| Security & Compliance 7 local LATAM licenses, Curacao and MGA support, full auto KYC/AML, merchant chargeback liability | 15% | 6.0 | Average |
| Fees & Pricing 1.5-3% deposits, 1-2% withdrawals, rolling reserve 6-10% for 4 months, FX markup 1-2% | 15% | 7.0 | Good |
| Tech & Integration Single API, smart routing, sandbox available, 1-3 week integration, SoftSwiss connector | 15% | 7.0 | Good |
| User Trust 3/5 Trustpilot from only 20 reviews. Small sample, hard to draw conclusions | 10% | 6.0 | Average |
| Overall | 100% | 6.5 | Average |
We score each provider on six criteria using a 1 to 10 scale. iGaming Fit carries the most weight at 25% because that is what matters most for gambling operators. Geographic Coverage gets 20%. Security and Compliance, Fees and Pricing, and Tech and Integration each get 15%. User Trust rounds it out at 10%. The final score is a weighted average of all six.
Score Explanation
iGaming Fit at 8.0 reflects genuine LATAM specialization: SoftSwiss and Slotegrator connectors, dedicated LATAM team, local fraud detection tailored to the region. Fees score 7.0 on deposit rates of 1.5-3%, competitive alongside AstroPay at 1-2.5% and below Nuvei at 1.5-3.5%. Geographic Coverage improved from 3.0 after their 2024 Africa expansion (12 countries), but still limited to LATAM and Africa. If your player base sits in Europe or Asia, you need a second provider. AstroPay covers similar LATAM territory plus India. Nuvei handles 50+ markets globally.
Who Is PayRetailers Best For?
Weighted scoring across six criteria
Recommended For
LATAM-focused operators. Operators where the majority of players deposit through PIX in Brazil, SPEI in Mexico or PSE in Colombia. PayRetailers connects these methods through direct acquiring at 1.5-3%, with local fraud detection that understands regional payment patterns. No player wallet registration required.
SoftSwiss platform users. SoftSwiss or Slotegrator platform operators who need LATAM coverage without custom API work. PayRetailers has pre-built connectors for both. AstroPay only connects to Slotegrator, so if you run SoftSwiss, PayRetailers saves weeks of development.
High-volume LATAM processors. Operators processing $500k+ monthly across multiple LATAM countries who want one settlement in local currencies. 300+ methods through one contract versus managing separate deals for PIX, OXXO, Boleto, bank transfers and cash-in networks independently.
Direct acquiring preference. Teams that prefer direct bank-to-operator acquiring over wallet-based flow. Players pay through their local method and funds move straight to the operator. No intermediary wallet balance, no extra step in the deposit process.
Not Recommended For
Operators outside LATAM and Africa. Any operator with meaningful European or Asian traffic. PayRetailers now covers LATAM and 12 African countries but nothing in Europe or Asia. Trustly handles 30+ European countries through open banking at 0-1%. Nuvei does 50+ markets globally with local acquiring and 700+ methods.
Crypto-focused platforms. Crypto-first casinos or sportsbooks. PayRetailers supports zero cryptocurrencies. NOWPayments offers 350+ coins at 0.5-1% with instant settlement and SoftSwiss integration. CoinsPaid does 20+ coins with fiat conversion for regulated EU operators.
Small operators under $150k/month. Operators under $150k monthly volume. PayRetailers requires that minimum to onboard, plus a 6-month contract. AstroPay starts at $100k with no lock-in period. Brite has a $200k minimum but zero rolling reserve.
Brand-recognition seekers. Sportsbooks where deposit page branding drives conversion. PayRetailers is invisible to players since the operator's checkout shows local method logos directly. AstroPay has Premier League sponsorships with Tottenham, Wolves and Newcastle. Players recognize that brand.
Geographic Coverage
Supported regions and market focus
Regions
Coverage Analysis
Brazil is the strongest market by processing volume. Mexico, Colombia, Argentina, Chile, Peru, Ecuador and Bolivia round out the LATAM core. In 2024, PayRetailers expanded into 12 African markets: Nigeria, Kenya, Ghana, South Africa, Cameroon, Senegal, Burkina Faso, Ivory Coast, Tanzania, Rwanda, Uganda and Zambia. Mobile money (M-Pesa, Airtel, MTN) drives the African coverage. PayRetailers holds 7 local LATAM licenses with direct acquiring relationships. No Europe, no Asia. AstroPay covers similar LATAM territory and extends into India with UPI support.
Regional Breakdown
Brazil: PIX (instant), Boleto Bancario (cash/bank), local bank transfers, local credit cards. Processing domestically avoids the 40-60% international card decline rates. Mexico: SPEI bank transfers, OXXO cash payments at 20,000+ convenience stores, CoDi mobile, local cards. Colombia: PSE bank transfers (used by 80%+ of online payments), Efecty cash deposits, local cards. Argentina: bank transfers, cash networks (Pago Facil, Rapipago), local cards. Currency conversion handled internally despite peso volatility. Chile: Servipag, bank transfers, local debit. Peru: PagoEfectivo, BCP transfers. Ecuador and Bolivia have lighter but functional coverage. If you need Europe, Trustly covers 30+ countries at 0-1% through open banking. Paysafe gives you Skrill and Neteller access to 50M+ European wallet users. For global card processing, Nuvei runs 700+ methods across 50+ markets. Most operators pair PayRetailers with at least one non-LATAM provider.
Licensed Jurisdictions
Key Features for iGaming Operators
Products, payment methods, and verticals
Key Products
Local methods aggregator, Cash-in, Bank transfers
Three products. The payment aggregator connects 300+ local methods across LATAM and Africa through direct acquiring. Cash-in handles OXXO, Pago Facil and similar cash deposit networks where players pay at physical stores. Bank transfer processing covers PIX, SPEI, PSE and local bank-to-bank rails. In Africa, mobile money (M-Pesa, Airtel, MTN) fills a similar role. Operators integrate once through the API and all three product layers are accessible under one contract.
Payment Methods
300+ methods across LATAM and Africa. The strength is depth per country rather than breadth across regions. Brazil alone has PIX, Boleto, local cards and bank transfers all natively connected. Each method routes through local acquiring, so transaction approval rates sit well above what international card rails deliver in these markets. African markets add mobile money options like M-Pesa, Airtel and MTN. AstroPay covers 50+ methods but through a wallet layer. PayRetailers gives operators direct access. Nuvei claims 700+ globally but only a fraction are LATAM-specific local methods.
Verticals
iGaming and eCommerce are the two verticals. Every product decision points toward gambling operators first: local fraud rules, SoftSwiss and Slotegrator connectors, dedicated LATAM iGaming team. eCommerce is listed but clearly secondary. Casino and sportsbook clients get priority.
| Feature | Status | Details |
|---|---|---|
| Deposit Processing | 300+ local payment methods, Instant | |
| Withdrawal / Payout | <24h | |
| Instant Withdrawals | <24h | |
| KYC / AML Built-in | Full auto | |
| Chargeback Protection | Merchant | |
| Multi-Currency | 1 currencies supported | |
| API Integration | Single API | |
| Local Payment Methods | 300+ local methods across multiple categories | |
| iGaming Specialization | 300+ local methods for operators | |
| Geographic Coverage | 22 countries across Latin America, Africa |
Pre-Built iGaming Integrations
Pricing & Fee Structure
Fee structure and pricing model
Pricing & Fee Structure
% per transaction pricing model
1.5-3%
1-2%
T+1 - T+3
300+ local
6-10% for 4 months
1-2%
Custom
$0-3k
Yes
Pricing Details
Deposits cost 1.5-3%, withdrawals 1-2%. Rate depends on method and country. PIX in Brazil sits at the lower end because local processing fees are minimal. Cash methods like OXXO cost more due to physical network fees. Rolling reserve takes 6-10% of volume for 4 months. On $500k monthly, that's $30-50k locked at any time. Heavier than AstroPay (5-8% for 3 months) and Nuvei (5-10% for 6 months but longer hold). FX markup of 1-2% applies on every conversion. Setup runs $0-3k. An operator doing $400k/month through Brazilian PIX and Mexican SPEI should budget $8,000-$16,000 monthly including all fees, reserve impact excluded. Current pricing, February 2026.
Negotiation Tips
Get separate rate breakdowns by payment method. PIX costs almost nothing to process, so push for sub-2% on Brazilian transactions. Volume tiers at $300k, $500k and $1M should unlock discounts. Real negotiation lives in the rolling reserve: push 6-10% down toward 5% and shorten the 4-month hold to 60-90 days if chargeback history is clean. FX markup of 1-2% adds up. If you can settle in local currencies through your own treasury, avoid the conversion entirely.
Speed & Settlement
Transaction processing and settlement timelines
Instant
Player-initiated<24h
Operator payoutT+1 - T+3
To operator accountMulti LATAM currencies
Settlement optionsDeposits are instant. Withdrawals complete within 24 hours. Settlement to operator accounts runs T+1 to T+3. Slower than AstroPay (T+1 to T+2) and Brite (T+0), roughly matching Trustly (T+1). Faster than Nuvei (T+2 to T+7) and Worldpay (T+2 to T+7). Refund processing takes 2-5 business days, longer than most competitors. Updated Q1 2026.
Integration & Tech
Developer experience and technical capabilities
API Type
Single API
Onboarding
2-4 weeks
Sandbox
Yes
Mobile SDK
Yes
White-Label
No
Docs Quality
Good
1-3 weeks
Pre-Built iGaming Integrations
Integration Assessment
Single REST API with smart routing. Sandbox available for testing. SoftSwiss and Slotegrator connectors pre-built, so platform operators skip custom API work. Documentation quality rated Good. Timeline is 1-3 weeks for standard integration, 2-4 weeks with high-risk onboarding compliance. Nuvei has 6 iGaming connectors, NOWPayments has 5, Paysafe has 4. PayRetailers matches the key platforms most LATAM-focused operators actually use. Custom checkout supported for branded deposit pages. Updated Q1 2026.
Risk & Compliance
Licensing, fraud prevention, and regulatory compliance
Supported Gambling Licenses
Compliance Context
7 local licenses across LATAM countries give PayRetailers direct banking relationships rather than depending on third-party acquirers. Curacao and MGA-licensed operators both supported. Full auto KYC/AML screening with local fraud detection built for LATAM payment patterns. Chargeback liability sits with the merchant, same model as Nuvei and AstroPay. Inpay is the only provider in our database offering 0% operator chargeback exposure. PCI DSS tokenization protects card data. MGA operators get compliance reporting as part of the integration.
About PayRetailers: Company Background
Company and product information
Company History
Started in 2017 in Barcelona to solve a specific gap: LATAM online payments were fragmented across dozens of local methods with no single aggregation point for operators. International PSPs could process cards in the region but missed PIX, OXXO, Boleto and the cash-based methods that LATAM players actually use. PayRetailers built direct acquiring relationships from day one.
Growth happened fast through iGaming. Operators expanding into Brazil and Mexico needed local methods quickly, and PayRetailers already had the licenses and bank connections. SoftSwiss and Slotegrator integrations opened access to hundreds of casino platforms. Moved from Brazil-only to 7 LATAM markets within three years. Smart routing added to optimize payment acceptance rates across methods.
Today: 290+ employees, Barcelona headquarters with offices across LATAM and Isle of Man, privately held. Acquired Transfeera (Brazilian Pix processor) in late 2024 and Celeris (payment orchestration) in mid-2025. Expanded into 12 African markets in 2024. Launched EON, an in-house AI platform for payments, in October 2025. Not trying to compete globally with Nuvei or Paysafe. Instead, going deeper into LATAM and emerging markets with more local methods, more bank partnerships, more cash-in points. The bet is that operators will always need a regional specialist alongside their global PSP.
What Users Say: Trustpilot & Review Analysis
Our analysis of 20 reviews from Trustpilot and industry sources
Review Analysis
3/5 from 20 Trustpilot reviews. The sample is too small to draw reliable conclusions. AstroPay has 9,650 reviews at 4.4/5. Worldpay has 9,685 at 4.3/5. Even NOWPayments has 750 reviews. PayRetailers doesn't generate consumer-facing traffic driving review volume since players interact with local payment methods, not the PayRetailers brand. Limited negative signals, but limited positive ones too.
Context for Operators
B2B payment aggregators rarely accumulate Trustpilot reviews because end users never see the PayRetailers name. Players deposit through PIX or OXXO and the brand behind it stays invisible. Operator references and platform integration partners (SoftSwiss, Slotegrator) are more useful trust signals here than consumer ratings.
Notable Clients
Large LATAM casinos
Client list is under NDA, described as large LATAM casinos in public materials. SoftSwiss and Slotegrator integrations suggest white-label casino operators are the primary segment. No individual brand names published. Operators evaluating trust should weigh the 7 local licenses and Curacao/MGA support over brand references.
Operational Details
Business terms, contracts, and support
Deep LATAM and Africa localization
Frequently Asked Questions
8 questions about PayRetailers
PayRetailers holds 7 local licenses across LATAM operating countries, Curacao gambling license support and MGA compliance. Full automated KYC/AML screening with LATAM-specific fraud detection. PCI DSS certified for card data protection. Operating since 2017 with large LATAM casino clients. SoftSwiss and Slotegrator integrations add platform-level validation since both vet their payment partners. Not FCA licensed like AstroPay or Nuvei, which matters more for European regulatory exposure.
Deposits 1.5-3%, withdrawals 1-2%. Rate varies by method and country. PIX is cheapest, cash methods cost more. Rolling reserve of 6-10% held for 4 months. FX markup 1-2% on conversions. Setup $0-3k. An operator running $400k/month should budget $8,000-$16,000 total. No public rate card, everything negotiated. AstroPay charges 1-2.5% with a lighter 5-8% reserve for 3 months. Current rates, February 2026.
Deposits are instant through PIX, SPEI and most local methods. Player withdrawals complete within 24 hours. Operator settlement runs T+1 to T+3. AstroPay settles faster at T+1 to T+2. Brite does T+0 in Europe. Nuvei ranges from T+2 to T+7. Refund processing takes 2-5 business days, which is slower than the 1-3 day standard from AstroPay.
LATAM: Brazil, Mexico, Colombia, Argentina, Chile, Peru, Ecuador, Bolivia and more (10+ countries). Africa: Nigeria, Kenya, Ghana, South Africa, Cameroon, Senegal, Tanzania, Rwanda, Uganda, Zambia, Burkina Faso and Ivory Coast (12 countries). All LATAM markets through direct local acquiring with country-specific licenses. African coverage uses mobile money networks. No Europe, no Asia. For European coverage add Trustly at 0-1% or Paysafe for Skrill/Neteller access. For global cards Nuvei handles 50+ markets. AstroPay covers similar LATAM plus India.
1-3 weeks for standard integration. SoftSwiss and Slotegrator operators can use pre-built connectors, saving a week or more. Custom API work adds time. High-risk onboarding takes 2-4 weeks for compliance review. Nuvei offers 6 iGaming connectors but takes 2-4 weeks. NOWPayments integrates in minutes through plugins. Sandbox available for testing before going live. Updated Q1 2026.
Different models for similar markets. PayRetailers does direct acquiring: players pay through PIX or OXXO and money goes straight to the operator. AstroPay routes through a player wallet. PayRetailers has 300+ methods versus AstroPay's 50+, plus a SoftSwiss connector AstroPay lacks. AstroPay wins on brand recognition (Premier League sponsorships) and settlement speed (T+1-T+2 versus T+1-T+3). Rolling reserve: PayRetailers 6-10% for 4 months, AstroPay 5-8% for 3 months.
Yes. Smart routing optimizes transaction approval rates across the 300+ methods by selecting the best processing path based on player location, method type and historical success rates. Useful when multiple options exist for one country like Brazil where PIX, Boleto and local cards all process differently. AstroPay does not offer smart routing since everything flows through a single wallet channel.
Yes, and most operators do. PayRetailers handles LATAM local methods. You still need separate providers for Europe (Trustly, Paysafe), global cards (Nuvei, Worldpay), and crypto (NOWPayments, CoinsPaid). Nuvei can include LATAM methods in a global stack but PayRetailers goes deeper locally. Typical setup: PayRetailers for LATAM, Trustly for European open banking, Nuvei or Worldpay for cards.
Our Verdict: Should You Use PayRetailers?
Final assessment for iGaming operators
Overall iGaming Score
Summary
Direct LATAM and Africa acquiring with 300+ local methods, 7 local licenses and pre-built SoftSwiss/Slotegrator connectors. Total score of 6.2 reflects strong regional specialization held back by no coverage in Europe or Asia. Good value for operators who need exactly what it does. Not a general-purpose payment solution and doesn't pretend to be one.
Strongest Point
Method depth in LATAM and Africa. 300+ local methods connected through direct acquiring rather than routing through a global gateway. PIX, SPEI, OXXO, Boleto, PSE, bank transfers, cash networks, plus M-Pesa and Airtel in Africa. Each connected at the local level with country-specific fraud detection. AstroPay covers fewer methods (50+) and routes everything through a wallet. Operators adding PayRetailers in Brazil see higher approval rates because payments never touch international card rails.
Key Limitation
Geography is still a constraint. LATAM and Africa only -- no Europe, no Asia. An operator serving European or Asian players gets nothing from PayRetailers. Rolling reserve is heavier than average too: 6-10% for 4 months versus AstroPay's 5-8% for 3 months. Trustpilot data is too thin to evaluate. Brand invisibility means players don't recognize PayRetailers at checkout, which can matter for deposit confidence.
Recommendation
Add PayRetailers if LATAM represents a significant portion of your player base and you want direct acquiring without a wallet intermediary. Especially valuable for SoftSwiss operators who need a LATAM connector that AstroPay doesn't offer. If brand recognition on the deposit page matters more than method count, go with AstroPay instead. If you need global coverage alongside LATAM, Nuvei handles both in one integration. Minimum $150k monthly volume. Updated April 2026.
Pros
- 300+ local methods across LATAM and Africa through direct acquiring. Six times the method count of AstroPay's 50+. Each method connected at the country level, not routed through international card rails. Higher approval rates in Brazil where international cards fail 40-60% of the time.
- SoftSwiss and Slotegrator connectors pre-built. AstroPay only has Slotegrator. For SoftSwiss operators, this saves 1-3 weeks of custom API development. Given SoftSwiss is one of the most popular iGaming platforms in LATAM, the connector matters.
- Smart routing across 300+ methods optimizes payment success rates automatically. The system selects the best processing path for each transaction based on country, method and historical data. AstroPay has no routing since everything flows through the wallet. Nuvei offers AI-based routing but at enterprise pricing.
- 7 local licenses across LATAM operating countries. Direct acquiring relationships mean PayRetailers processes locally in each market instead of routing through a single international connection. Local processing generally means better approval rates and lower per-transaction cost on the acquirer side.
- No wallet registration required for players. Deposits happen through the local method directly. PIX users stay in PIX, OXXO users pay cash at the store. One less step versus AstroPay where players first need to create and fund a wallet account before depositing at the casino.
- Fees of 1.5-3% sit between AstroPay (1-2.5%) and Nuvei (1.5-3.5%). Setup costs of $0-3k are lower than Nuvei ($0-5k) and Worldpay ($2k-10k). The 6-month contract is shorter than Nuvei's 12 months and Worldpay's 12 months.
Cons
- Rolling reserve of 6-10% for 4 months is the heaviest in our LATAM provider comparison. AstroPay holds 5-8% for 3 months. On $500k monthly volume, PayRetailers locks $30-50k versus AstroPay's $25-40k. Real cash flow impact for mid-market operators.
- No coverage in Europe or Asia. The 2024 Africa expansion (12 countries) helps but doesn't solve it for operators with European or Asian players. AstroPay covers India with UPI. Operators with European traffic need Trustly (0-1%) or Paysafe (260+ methods, 120+ countries). Global coverage requires Nuvei at 700+ methods across 50+ markets.
- 3/5 Trustpilot from only 20 reviews provides no meaningful trust signal. AstroPay has 9,650 reviews at 4.4/5, Worldpay has 9,685 at 4.3/5. PayRetailers is essentially unrated. The B2B model explains the absence but doesn't eliminate the gap.
- FX markup of 1-2% on currency conversions stacks on top of transaction fees. Higher than AstroPay (1-1.5%) and Nuvei (0.5-1.5%). Operators settling $500k/month in USD instead of BRL lose $5-10k annually on conversions alone.
- No crypto support at all. Zero coins, zero stablecoin processing. NOWPayments does 350+ crypto at 0.5-1%. CoinsPaid handles 20+ with fiat conversion. Operators who want both LATAM fiat and crypto under one roof need a second integration.
Ready to evaluate PayRetailers for your business?
PayRetailers vs. Alternatives: How It Compares
Similar payment processing solutions
AstroPay covers the same LATAM markets through a player wallet with 50+ methods, Premier League brand recognition and lighter reserve terms. Paysafe adds European reach via 50M+ Skrill and Neteller users on top of LATAM acquiring. Nuvei folds LATAM methods into a 700+ method global stack with AI-based smart routing. Solidgate combines orchestration with LATAM/APAC direct acquiring at transparent rates starting 0.3-0.8%. Worldpay handles high-volume card processing with UKGC compliance for UK-focused operators.
When to Choose an Alternative
AstroPayChoose AstroPay if player brand recognition on the deposit page matters. Premier League sponsorships give AstroPay visibility that PayRetailers lacks. Lower rolling reserve too: 5-8% for 3 months versus 6-10% for 4.
NuveiChoose Nuvei if LATAM is just one piece of a multi-market operation. 700+ methods across 50+ countries with AI routing means you don't need PayRetailers as a separate integration.
PaysafeChoose Paysafe if players split between LATAM and Europe. Skrill and Neteller give you 50M+ European wallet users where PayRetailers has zero coverage.
SolidgateChoose Solidgate if you want LATAM/APAC acquiring with built-in orchestration at published rates (0.3-0.8% + acquiring). Transparent pricing where PayRetailers negotiates everything custom.
WorldpayChoose Worldpay if card acquiring for UK and European players is the primary need. High-volume processing with UKGC compliance. Many operators run Worldpay for cards alongside a LATAM specialist.
Nuvei
Trustly
Brite
Paysafe
AstroPay
Local Methods PSP
Nuvei
Full-Stack PSP
Solidgate
Orchestration + Acquiring
Worldpay
Card Acquiring PSPEnd of Report. PayRetailers Provider Assessment Report 2026
Prepared by Alex Richardson | Reviewed by Maria Chen | April 3, 2026