Our iGaming Score: 7.0/10
Weighted scoring across six criteria
| Criterion | Weight | Score | Rating |
|---|---|---|---|
| iGaming Fit Core iGaming PSP since 1996. 888, PokerStars, William Hill. 4 platform connectors, dedicated iGaming team | 25% | 10.0 | Excellent |
| Geographic Coverage 120+ countries with Europe and LATAM strongest. Skrill/Neteller add global wallet reach | 20% | 7.0 | Good |
| Security & Compliance FCA, MGA, UKGC, Curacao, Alderney. AML/encryption chargeback protection. Merchant liability | 15% | 6.5 | Average |
| Fees & Pricing Custom 1-2.9% deposits, rolling reserve 7-12% for 6 months, FX 1-1.5%, $500-1500/month maintenance | 15% | 5.8 | Average |
| Tech & Integration Single API, orchestration, full sandbox, 1-3 week integration, 4 iGaming connectors | 15% | 7.0 | Good |
| User Trust 1.2/5 Trustpilot from 1,084 reviews. Lowest rated provider in our database alongside Adyen | 10% | 2.4 | Poor |
| Overall | 100% | 7.0 | Good |
We score each provider on six criteria using a 1 to 10 scale. iGaming Fit carries the most weight at 25% because that is what matters most for gambling operators. Geographic Coverage gets 20%. Security and Compliance, Fees and Pricing, and Tech and Integration each get 15%. User Trust rounds it out at 10%. The final score is a weighted average of all six.
Score Explanation
Who Is Paysafe Best For?
Recommended For
Europe/LATAM multi-market operators. Operators with significant European and LATAM player bases. Paysafe covers both regions well, and the Skrill/Neteller ecosystem means 50M+ potential depositors already have wallets. In regulated markets like UK and Malta, the UKGC and MGA licenses simplify compliance.
Wallet ecosystem monetization. Casinos and sportsbooks where Skrill and Neteller are popular deposit methods. Adding Paysafe gives you the gateway, wallets and acquiring in one contract. Players using these wallets convert at higher rates because there's no new account creation at checkout.
Enterprise iGaming platforms. Large operators processing $250k+ monthly who want a single PSP covering gateway, acquiring, wallets and payouts. 888, PokerStars and William Hill chose Paysafe for this all-in-one approach. One integration, one settlement, four product categories.
Quick Skrill/Neteller integration. Teams running SoftSwiss, EveryMatrix, Slotegrator or their own backend. All four have pre-built Paysafe connectors. Nuvei has 6 total connectors, Paysafe has 4. Both cover the most common iGaming platforms without custom work.
Not Recommended For
Small operators under $250k/month. Operators under $250k monthly volume. Paysafe requires that minimum plus $500-1500/month in maintenance fees. AstroPay starts at $100k with no monthly fee. NOWPayments has no minimum at all. The cost floor is simply too high for smaller operations.
Contract-averse teams. Anyone who avoids long contract commitments. Paysafe locks in for 6-12 months. AstroPay and NOWPayments have no lock-in. Brite does 6 months. If you want flexibility to switch providers quickly, Paysafe's contract terms work against you.
Crypto-first platforms. Crypto-focused casinos needing deep token support. Paysafe lists Medium crypto with only 10+ coins. NOWPayments does 350+. CoinsPaid handles 20+ with fiat settlement in EUR. If more than 20% of deposits come through crypto, Paysafe is the wrong tool.
Budget-conscious startups. Startups where upfront cost matters most. Setup runs $0-3k. Monthly maintenance is $500-1500 on top of transaction fees. Rolling reserve at 7-12% for 6 months locks serious capital. Solidgate has $0-4k setup, no monthly maintenance and a lighter 4-8% reserve.
Geographic Coverage
Supported regions and market focus
Regions
Coverage Analysis
Europe and LATAM carry the strongest coverage. 120+ countries total. UKGC and MGA licenses mean UK and Malta operations get direct regulatory alignment. The Skrill/Neteller wallet base skews heavily European, with Neteller historically dominant in Northern European iGaming markets. LATAM works through local acquiring. Asia and Africa have basic coverage. Nuvei goes wider with 50+ local acquiring markets, but Paysafe's wallet ecosystem creates a different kind of reach that pure gateway providers can't replicate.
Licensed Jurisdictions
Key Features for iGaming Operators
Products, payment methods, and verticals
Key Products
Gateway, Wallets (Skrill, Neteller), Acquiring, Prepaid
Four product lines. The payment gateway handles card and bank processing. Skrill and Neteller are consumer wallets with 50M+ users between them. Acquiring covers direct card acceptance across Europe and LATAM. Prepaid cards (paysafecard) let players deposit using cash-purchased vouchers. Operators typically integrate the gateway and get wallet access bundled in.
Payment Methods
260+ methods. Cards, bank transfers, e-wallets, prepaid, open banking. The differentiator is Skrill and Neteller built in. Not third-party integrations but Paysafe's own products. 50M+ users already have accounts, which removes the biggest friction: creating a new wallet at checkout. Nuvei offers 700+ methods but without a captive wallet audience. AstroPay has 50+ methods with wallet retention in LATAM specifically. Paysafe's wallet reach is broader geographically but weaker in individual LATAM markets.
Verticals
iGaming is the core vertical. Paysafe invested decades building gambling-specific infrastructure: UKGC compliance, dedicated iGaming account managers, pre-built platform connectors. Forex and eCommerce are supported but the product clearly serves operators first. Crypto integration exists at a basic level.
| Feature | Status | Details |
|---|---|---|
| Deposit Processing | 260+ payment methods, Instant | |
| Withdrawal / Payout | <24h | |
| Instant Withdrawals | <24h | |
| KYC / AML Built-in | Full orchestration KYC/AML | |
| Chargeback Protection | Merchant | |
| Multi-Currency | 2 currencies supported | |
| API Integration | Single API | |
| Local Payment Methods | 260+ methods across multiple categories | |
| iGaming Specialization | Unified acquiring + Skrill/Neteller ecosystem (50M+ users) | |
| Geographic Coverage | Europe + LATAM + 120+ countries |
Pre-Built iGaming Integrations
Pricing & Fee Structure
Fee structure and pricing model
Pricing & Fee Structure
Hybrid % + revenue share pricing model
Custom 1-2.9%
Custom 1-2%
T+3
260+
7-12% for 6 months
1-1.5%
Custom / $500-1500/mo
$0-3k
Yes
Pricing Details
Custom pricing. Deposits run 1-2.9%, withdrawals 1-2%. Rate depends on payment method, geography and volume. Monthly maintenance fees of $500-1500 sit on top. Rolling reserve takes 7-12% for 6 months. On $500k monthly, that's $35-60k locked at any time. Heaviest reserve in our database. AstroPay holds 5-8% for 3 months, Nuvei 5-10% for 6 months. FX markup 1-1.5% per conversion. TCO for an operator doing $500k/month across European cards and Skrill: $10,000-$19,000 monthly in fees plus maintenance and reserve capital. Worldpay charges 1.5-3.5% with an even heavier 8-15% reserve. Solidgate starts at 0.3-0.8% plus acquiring. Current pricing, February 2026.
Negotiation Tips
Push Skrill and Neteller transaction rates separately from card rates. Wallet transactions cost Paysafe less to process so those should sit under 2%. Volume tiers at $500k and $1M unlock meaningful discounts. Target rolling reserve below 8% and push the 6-month hold to 90 days with clean chargeback history. Monthly maintenance fee is negotiable at higher volumes. If Skrill/Neteller traffic is significant, use that leverage since Paysafe wants to keep wallet volume in-house.
Speed & Settlement
Transaction processing and settlement timelines
Instant
Player-initiated<24h
Operator payoutT+3
To operator accountMulti-currency (EUR, GBP, USD)
Settlement optionsIntegration & Tech
Developer experience and technical capabilities
API Type
Single API
Onboarding
3-6 weeks
Sandbox
Yes - full sandbox
Mobile SDK
Yes
White-Label
Embedded + custom branding
Docs Quality
Good
1-3 weeks
Pre-Built iGaming Integrations
Integration Assessment
Single API covering gateway, wallets, acquiring and payouts. Full sandbox. Documentation rated Good but not at Nuvei's Excellent level with Postman collections and multi-language samples. 4 iGaming connectors: SoftSwiss, EveryMatrix, Slotegrator and own backend. Nuvei has 6. Integration takes 1-3 weeks standard, 3-6 weeks for high-risk onboarding. Embedded checkout with custom branding available. Full orchestration KYC/AML ties wallet verification into the payment flow. Updated Q1 2026.
Risk & Compliance
Licensing, fraud prevention, and regulatory compliance
Supported Gambling Licenses
Compliance Context
FCA, UKGC, MGA, Curacao and Alderney licensed. PCI Level 1 vault with tokenization. AML, encryption, chargeback protection built into the platform. Chargeback liability sits with the merchant, same as most. Inpay offers 0% operator chargeback exposure as the exception. UKGC-licensed operators get full compliance alignment including responsible gaming tools with built-in deposit limits. MGA operators benefit from Alderney license cross-recognition. Skrill and Neteller add a pre-verification layer since wallet users already passed KYC.
About Paysafe: Company Background
Company and product information
Company History
Founded in 1996 as a payment processor, long before iGaming was a regulated industry in most markets. The original business was generic card processing. The pivot to gambling came when online poker and casinos exploded in the early 2000s and operators needed processors willing to handle the risk category that traditional banks avoided.
Two acquisitions reshaped the company. Skrill (2015) and Neteller (via Skrill's earlier acquisition of Optimal Payments) brought 50M+ wallet users into the fold. Suddenly Paysafe wasn't just processing payments. It owned the wallets players were depositing from. That vertical integration became the strategic moat.
Today: publicly traded, 3,500+ employees, London headquarters. Part of Paysafe Group with a strong privacy focus. Revenue comes primarily from iGaming and adjacent high-risk verticals. 888, PokerStars and William Hill anchor the client roster. The Skrill/Neteller ecosystem remains the unique asset that competitors haven't replicated.
What Users Say: Trustpilot & Review Analysis
Our analysis of 1,084 reviews from Trustpilot and industry sources
Review Analysis
1.2/5 from 1,084 Trustpilot reviews. Second lowest in our database after Adyen at 1.3/5. Negative reviews focus overwhelmingly on Skrill and Neteller consumer issues: account freezes, verification delays, fund access problems. Positive feedback exists for the B2B gateway product but gets buried. AstroPay at 4.4/5 and Worldpay at 4.3/5 sit at the opposite end of the scale.
Context for Operators
The 1.2/5 reflects consumer wallet frustration, not operator payment gateway quality. 888, PokerStars and William Hill don't stay with providers delivering poor B2B service. Operators should weight the client roster and platform partnerships over Trustpilot scores that measure a completely different product line.
Notable Clients
888, PokerStars, William Hill
888, PokerStars and William Hill. Three of the largest publicly traded gambling operators in the world. All current Paysafe clients. That roster alone signals enterprise-grade reliability. No startup payment provider gets these accounts. Combined, those three clients represent billions in annual gaming revenue.
Operational Details
Business terms, contracts, and support
Part of Paysafe Group, strong privacy focus
Frequently Asked Questions
9 questions about Paysafe
Our Verdict: Should You Use Paysafe?
Final assessment for iGaming operators
Overall iGaming Score
Summary
Twenty-eight years in payments and the deepest iGaming client roster in the industry. Total score of 7.0 reflects a provider with perfect iGaming Fit (10.0) pulled down by consumer Trustpilot reviews (2.4) that don't represent operator experience. The Skrill/Neteller ecosystem is the unique asset. No competitor has 50M+ wallet users built into their PSP. Fees and reserve terms are heavy but negotiable at volume.
Strongest Point
The Skrill/Neteller ecosystem. 50M+ active wallet users, mostly European, already verified and ready to deposit. No other iGaming PSP owns a consumer wallet at this scale. Players with existing accounts skip checkout registration entirely, driving higher deposit completion rates. AstroPay's wallet works in LATAM but reaches a fraction of the audience. Nuvei has 700+ methods but zero captive wallet users.
Key Limitation
Costs add up faster than competitors. Rolling reserve at 7-12% for 6 months is the highest in our database. Monthly maintenance of $500-1500 means you pay even during low-volume periods. The 1.2/5 Trustpilot score requires constant explanation to stakeholders even though it reflects consumer products, not B2B quality. Nuvei delivers comparable iGaming coverage with lighter reserve terms and better public ratings.
Recommendation
Choose Paysafe if Skrill and Neteller are already popular deposit methods among your players, especially in European markets. The wallet ecosystem creates real value a pure gateway can't replicate. If your traffic is primarily LATAM, AstroPay or PayRetailers serve the region better at lower cost. If budget transparency matters more than wallet access, Solidgate offers published pricing from 0.3-0.8% with LATAM/APAC acquiring. Minimum $250k monthly. Updated February 2026.
Pros
- 50M+ Skrill and Neteller wallet users built into the PSP. No competitor has this. Players with existing accounts deposit without creating new payment credentials. In European iGaming markets where Skrill usage is high, this translates directly into more completed deposits. AstroPay's wallet reaches LATAM only.
- 888, PokerStars and William Hill as current clients. The strongest iGaming reference list in our 20-provider database. These operators process billions annually and choose Paysafe for gateway and acquiring. Nuvei has Bet365, DraftKings and FanDuel. Both sit at the top tier.
- 4 pre-built iGaming connectors: SoftSwiss, EveryMatrix, Slotegrator and own backend. More than AstroPay (2) and PayRetailers (2). Nuvei has 6. For operators on common platforms, integration time drops from weeks to days. EveryMatrix support is notable since AstroPay and PayRetailers both lack it.
- 120+ country coverage with strong Europe and LATAM. UKGC and MGA licenses provide direct regulatory alignment for the two biggest regulated iGaming markets. Alderney license adds cross-recognition benefits. PayRetailers covers only LATAM. AstroPay covers LATAM plus India.
- Single API covers gateway, wallets, acquiring and payouts. Four product lines under one integration and one contract. Nuvei offers similar breadth. Worldpay focuses on card acquiring only. Having wallets native to the platform simplifies settlement and reconciliation versus third-party wallet add-ons.
Cons
- Rolling reserve of 7-12% for 6 months. Heaviest in our database. On $500k monthly, $35-60k sits locked for half a year. AstroPay holds 5-8% for 3 months. Trustly and Brite require no reserve at all. Significant working capital impact for mid-market operators.
- 1.2/5 Trustpilot from 1,084 reviews. The rating reflects Skrill and Neteller consumer issues, not B2B quality. But it's public data that procurement teams and board members will see. AstroPay sits at 4.4/5 from 9,650 reviews. Worldpay at 4.3/5 from 9,685. Explaining the discrepancy gets tiring.
- Monthly maintenance fees of $500-1500 on top of transaction costs. Most PSPs in our database charge zero monthly fees. AstroPay: custom but typically low. NOWPayments: zero. Solidgate: zero. You pay Paysafe even during low-volume months, which hurts seasonal operators.
- 6-12 month contract lock-in. AstroPay and NOWPayments have no lock-in. Brite does 6 months. At the high end, 12 months matches Nuvei and Worldpay, but the combination of lock-in plus heavy reserve plus monthly fees creates a cost structure that's hard to exit quickly.
- Medium crypto support. Only 10+ coins versus NOWPayments at 350+ or CoinsPaid at 20+ with fiat conversion. Crypto deposits growing in your player base means Paysafe requires a separate crypto provider on top. The gap is particularly visible for stablecoin processing.
Ready to evaluate Paysafe for your business?
Paysafe vs. Alternatives: How It Compares
Similar payment processing solutions
Nuvei matches Paysafe on iGaming credentials with 700+ methods and 6 platform connectors but without a captive wallet base. AstroPay covers LATAM through a player wallet at 1-2.5% with lighter reserve terms. PayRetailers does LATAM direct acquiring with 100+ local methods and a SoftSwiss connector. Worldpay handles high-volume UK/European card acquiring with 4.3/5 Trustpilot. Solidgate offers transparent pricing from 0.3-0.8% with LATAM/APAC coverage and built-in orchestration.
Nuvei
Full-Stack PSPAdyen
Enterprise PSPWorldpay
Card Acquiring PSPAstroPay
Local Methods PSPEnd of Report — Paysafe Provider Assessment Report 2026
Prepared by Alex Richardson | Reviewed by Maria Chen | February 12, 2026