iGaming Payment Solutions
Trustly ReviewIs It the Right Payment Solution for Your iGaming Business?
Good
Trustly is the open banking payment method that every major European casino already offers. Bet365, Flutter, Kindred, Betsson, Entain, LeoVegas. If your players are in Europe, they expect to see Trustly on the deposit page. Pay N Play lets players register and deposit in a single step through bank authentication, which changed how Nordic casinos operate. $239 million in revenue, $87 billion processed in 2024, connected to 6,300+ European banks. The downsides are real too: 2.6/5 on Trustpilot from 3,163 reviews, a SEK 130 million AML fine from the Swedish regulator in 2022, and a $300k minimum volume requirement with 12-month contracts.
Quick Info
iGaming Score
Our iGaming Score: 7.3/10
Weighted scoring across six criteria
| Criterion | Weight | Score | Rating |
|---|---|---|---|
| iGaming Fit Every major European casino offers Trustly. Bet365, Flutter, Kindred, Betsson. Pay N Play pioneer. SoftSwiss, EveryMatrix, Bragg connectors | 25% | 10.0 | Excellent |
| Geographic Coverage 30+ European countries with deep bank connectivity. Also US, Canada, Australia. Limited outside these markets | 20% | 3.5 | Poor |
| Security & Compliance Swedish FSA and FCA licensed. SEK 130 million AML fine in 2022 for gambling-specific deficiencies | 15% | 7.0 | Good |
| Fees & Pricing 0-1% deposits, zero rolling reserves, no interchange fees. Cheapest fiat payment method for European operators | 15% | 10.0 | Excellent |
| Tech & Integration Single API, Pay N Play product, Azura AI engine, full sandbox. Excellent documentation quality | 15% | 7.0 | Good |
| User Trust 2.6/5 Trustpilot from 3,163 reviews with 57% one-star. Consumer-facing complaints, not operator reviews | 10% | 5.2 | Below Average |
| Overall | 100% | 7.3 | Good |
We score each provider on six criteria using a 1 to 10 scale. iGaming Fit carries the most weight at 25% because that is what matters most for gambling operators. Geographic Coverage gets 20%. Security and Compliance, Fees and Pricing, and Tech and Integration each get 15%. User Trust rounds it out at 10%. The final score is a weighted average of all six.
Score Explanation
iGaming Fit hits 10.0, the highest possible. Trustly is the definition of iGaming-first open banking. Pay N Play was built specifically for casino registration flows. Every major European operator uses it. SoftSwiss, EveryMatrix and Bragg connectors are ready. Fees also score 10.0 because 0-1% deposits with zero rolling reserves is the cheapest fiat payment option in our entire database. Card processors like Nuvei and Worldpay charge 1.5-3.5% plus rolling reserves of 5-15% held for 6 months. Even Brite at 0.5-1.5% costs more on average. Geographic Coverage at 3.5 is technically the weak point but underrates reality. The algorithm only captures 'Europe with 30+ countries' from the data, but Trustly also covers 99%+ of US bank accounts and operates in Canada and Australia. Security scores 7.0 with Swedish FSA and FCA licenses, though the SEK 130 million AML fine from 2022 is part of that story. User Trust at 5.2 reflects the 2.6/5 Trustpilot. That number needs context: 3,163 reviews come from end consumers who had payment issues, not from the casinos that actually buy the service. Operators rate Trustly very differently than frustrated players do.
Who Is Trustly Best For?
Weighted scoring across six criteria
Recommended For
European-focused operators. European casino and sportsbook operators where the majority of players sit in Nordic countries, Germany, the Netherlands or the UK. Trustly connects to 6,300+ banks across 30+ European markets. In Sweden and Finland, Trustly is the expected payment method. Not offering it is like not offering Visa in those markets.
Nordic and Pay N Play casinos. Operators who want to run Pay N Play casino models where registration and first deposit happen simultaneously through bank authentication. This reduces onboarding friction to under 20 seconds. Pay N Play casinos see 44% more deposit transactions than traditional registration flows according to Trustly's data. The February 2025 NextGen update brings that under 10 seconds.
Cost-conscious fiat operators. Cost-sensitive operators who want the lowest possible fiat processing fees. 0-1% deposits with zero rolling reserves is not available from any card processor. Nuvei charges 1.5-3.5% plus 5-10% rolling reserve held for 6 months. Worldpay charges 1.5-3.5% plus 8-15% reserve. The savings on $1M monthly volume are substantial, potentially $10,000-$30,000 per month versus card acquiring.
Operators wanting instant payouts. Operators prioritizing instant withdrawals for player satisfaction. Trustly payouts complete in under 6 seconds back to the player's bank account. That speed directly affects player retention and deposit frequency. Card processors take 24 hours to 7 days for the same thing.
Not Recommended For
Operators outside Europe. Operators whose player base sits primarily outside Europe. Trustly has US coverage and limited presence in Canada and Australia, but the core product is European open banking. For LATAM, AstroPay is the specialist. For Asia, Triple-A handles stablecoins. For global multi-market coverage, Nuvei does 50+ countries through one integration.
Crypto-focused platforms. Crypto casinos or platforms that need cryptocurrency deposit options. Trustly is pure fiat open banking with zero crypto support. NOWPayments handles 350+ coins, CoinsPaid processes EUR 9.1 billion in crypto annually. Trustly is the complement to a crypto processor, not a replacement.
Small operators under $300k/month. Operators processing under $300k per month. The minimum volume requirement plus 12-month contract lock-in makes Trustly inaccessible for smaller operations. Brite has a lower minimum at $200k with only 6-month lock-in. For operators under $200k, open banking through Nuvei or Corefy as an orchestration layer may be more practical.
Operators avoiding long contracts. Teams that cannot commit to year-long contracts. Trustly locks you in for 12 months. If you are testing European open banking or running a new brand, Brite's 6-month commitment is less risky. Inpay has no lock-in period at all.
Geographic Coverage
Supported regions and market focus
Regions
Coverage Analysis
30+ European countries with deep bank connectivity. 6,300+ banks integrated, 650 million consumers reachable. The strongest markets are the Nordics, Germany, the Netherlands and the UK. Pay N Play works in 8 countries: Sweden, Finland, Denmark, Estonia, Netherlands, Germany, France and the UK. Beyond Europe, Trustly covers US bank accounts and claims 99%+ US coverage with Caesars, Hard Rock and FanDuel as active clients. Canada and Australia have basic coverage. Zero presence in Latin America, Asia, Africa or the Middle East. For European operators this is the whole point. For multi-market operators, Trustly handles Europe and you need additional providers for everything else.
Regional Breakdown
Sweden is the strongest single market. BankID authentication makes deposits nearly frictionless and Trustly has the deepest bank integration there. Finland, Denmark and Norway follow closely. Germany has grown significantly since open banking adoption increased. The Netherlands is strong since Dutch consumers are familiar with bank-based payments through iDEAL. The UK gained depth through the Ecospend acquisition, which also brought the HMRC contract processing GBP 30 billion+ in tax payments. Spain and Portugal work but with less consumer awareness. Eastern Europe is patchier, with Estonia leading and Poland developing. The US business is newer but growing fast with roughly 500 employees now focused on the American market. FanDuel uses Trustly for deposits and withdrawals, Caesars for instant payouts, Hard Rock for pay-by-bank. Canada and Australia have basic coverage. For a European operator, Trustly covers every market that matters.
Licensed Jurisdictions
Key Features for iGaming Operators
Products, payment methods, and verticals
Key Products
Pay N Play, Open Banking, Payouts
Three products that matter for iGaming. Pay N Play combines player registration and first deposit into a single bank authentication step. The player selects their bank, logs in through BankID or similar, and Trustly creates their casino account from verified bank data while processing the deposit simultaneously. Under 20 seconds from click to playing, under 10 with the February 2025 NextGen update. Standard Pay by Bank handles deposits and withdrawals for operators using traditional registration. Instant Payouts sends winnings back to the player's bank account in under 6 seconds. The newer Azura data engine uses AI to recognize returning players across devices and sites, increasing checkout conversion. SlimPay, acquired for EUR 70 million in early 2024, adds SEPA Direct Debit for recurring billing.
Payment Methods
Open Banking as the single payment method. Players authenticate through their own bank, no card numbers or wallet balances involved. Deposits pull directly from the player's bank account and complete in under 6 seconds. Withdrawals push back to the same account, also in seconds. The method solves several iGaming problems simultaneously: no chargebacks from stolen card numbers, built-in identity verification through the bank, no card scheme fees eating into margins, and deposit limits tied to actual bank balances rather than credit limits. Pay N Play eliminates the registration step entirely. New player clicks deposit, selects bank, authenticates, and their casino account is created from bank data simultaneously. No forms, no email verification. Trustly processes one payment method but processes it at massive scale. For card payments you still need Nuvei or Worldpay. For wallets, Paysafe has 50M+ Skrill and Neteller users.
Verticals
iGaming is the origin and the core. Trustly was adopted by Nordic casinos before it expanded into any other vertical. Pay N Play was built for gambling registration flows specifically. The dedicated iGaming team understands gambling-specific requirements: responsible gaming limits, gambling license compliance, payout speed demands. eCommerce, travel and government payments are growing verticals but iGaming remains the largest revenue driver. When Trustly prioritizes product development, gambling operators get features first. The Azura AI engine launched with iGaming use cases. Pay N Play NextGen targets casino operators specifically.
| Feature | Status | Details |
|---|---|---|
| Deposit Processing | Open Banking payment methods, <6 sec | |
| Withdrawal / Payout | <6 sec | |
| Instant Withdrawals | <6 sec | |
| KYC / AML Built-in | Full auto (via bank) | |
| Chargeback Protection | Merchant | |
| Multi-Currency | 4 currencies supported | |
| API Integration | Single API | |
| Local Payment Methods | Open Banking methods across multiple categories | |
| iGaming Specialization | Pay N Play + auto-verification | |
| Geographic Coverage | 30 countries across Europe |
Pre-Built iGaming Integrations
Pricing & Fee Structure
Fee structure and pricing model
Pricing & Fee Structure
Revenue share pricing model
0-1%
0.5-1%
T+1
Open Banking
None
Included in fee
Custom
$0-4k
No
Pricing Details
Deposits at 0-1%, withdrawals at 0.5-1%. That range makes Trustly the cheapest fiat payment option in our database. No interchange fees since the payment bypasses card networks entirely. No rolling reserves, which is the biggest single cost advantage over card processors. Nuvei holds 5-10% of your volume for 6 months. Worldpay holds 8-15% for 6 months. Paysafe holds 7-12% for 6 months. On $500k monthly volume, that is $25,000-$75,000 locked up that Trustly operators simply do not lose. The pricing model is revenue share rather than straight percentage, which means your rate can improve over time as the account matures. Setup and monthly fees are custom, typically waived for larger operators. FX markup is included in the fee rather than charged separately. Minimum volume is $300k per month. The 12-month contract is standard. Typical merchant fee is around 1.5% per transaction with a minimum of EUR 0.80, negotiable at high volumes. For a casino doing $500k monthly through Trustly, processing costs run roughly $2,500-$5,000 per month with no capital tied up in reserves. Based on current pricing, February 2026.
Negotiation Tips
Push for the lowest possible deposit rate since Trustly's cost of processing open banking transactions is minimal compared to card acquiring. Volume-based tiers should kick in at $500k, $1M and $3M monthly. The revenue share model means asking what specific metric drives your rate: deposit success rate, average transaction value, dispute rate. A healthy account gets better pricing over time. Since FX is included, ask what the actual spread is on cross-currency transactions. Compare the total cost picture against card processing: even if Trustly's headline rate matches Nuvei's, the absence of rolling reserves makes the effective cost dramatically lower. On $1M monthly through Nuvei, you pay 1.5-3.5% plus lose access to $50-100k in reserves. Through Trustly, you pay 0-1% and every dollar of your settlement is available immediately. Negotiate the contract lock-in if possible, or push for performance clauses that let you exit if conversion rates fall below agreed thresholds.
Speed & Settlement
Transaction processing and settlement timelines
<6 sec
Player-initiated<6 sec
Operator payoutT+1
To operator accountLocal currencies per country
Settlement optionsDeposits complete in under 6 seconds. Withdrawals back to the player's bank account also under 6 seconds. Both figures are industry-leading for fiat payments. Brite matches deposit speed and claims under 10 seconds on withdrawals. Card processors are nowhere close: Paysafe takes up to 24 hours for withdrawals, Worldpay takes 24-48 hours, Nuvei does real-time but with more backend complexity. Settlement to your operator account runs T+1. Brite does T+0 to T+1, so slightly faster on the same-day possibility. Nuvei settles T+2 to T+7, Worldpay T+2 to T+7, Paysafe T+3. Refund processing is instant. Pay N Play NextGen reduces the combined registration and deposit flow to under 10 seconds total. For player experience, the speed difference between Trustly and card deposits is noticeable and directly impacts deposit completion rates. Updated Q1 2026.
Integration & Tech
Developer experience and technical capabilities
API Type
Single API
Onboarding
2-4 weeks
Sandbox
Yes - full sandbox
Mobile SDK
Yes
White-Label
No
Docs Quality
Excellent
1-2 weeks
Pre-Built iGaming Integrations
Integration Assessment
Single API rated Excellent for documentation quality, matching only Nuvei in our database. SoftSwiss, EveryMatrix and Bragg have pre-built connectors. For other platforms, direct API integration takes 1-2 weeks. Full sandbox environment for testing. Mobile SDK available. Hosted and custom checkout options. The API covers deposits, instant payouts, Pay N Play flows, and transaction monitoring. Advanced dashboard with automated reconciliation. Webhooks for real-time transaction status. Migration support from other open banking providers included. Compared to Nuvei with 6 iGaming connectors, Trustly has 3, but for open banking specifically Trustly is the product most platforms integrate first. Brite has only 2 connectors. High-risk onboarding takes 2-4 weeks for compliance review.
Risk & Compliance
Licensing, fraud prevention, and regulatory compliance
Supported Gambling Licenses
Compliance Context
Licensed by the Swedish Financial Supervisory Authority under PSD2 and authorized by the UK FCA through Ecospend. Bank-level two-factor authentication on every transaction since every deposit requires the player to log into their own bank. No card data stored or transmitted, which eliminates an entire category of breach risk. Full automated KYC through bank data, meaning identity verification happens automatically as part of the payment flow. Supports MGA, UKGC, Swedish, German and Dutch gambling licenses. The SEK 130 million AML fine from the Swedish regulator in February 2022 is the significant mark on the record. Finansinspektionen found severe deficiencies in AML practices specifically in the gambling business area, stating Trustly failed to include a large portion of customers in KYC/AML processes. Trustly argued banks already performed KYC on end-users, but the regulator disagreed. Since then Trustly has overhauled AML processes. No subsequent enforcement actions found.
About Trustly: Company Background
Company and product information
Company History
Started in Stockholm in 2008 solving a straightforward problem. European online payments were dominated by cards, but bank transfers were more trusted in the Nordics. The original product let people pay merchants directly from their bank accounts. iGaming operators adopted it quickly because bank-based deposits avoided the chargeback problems plaguing card payments. Pay N Play launched in 2015 and changed how Swedish and Finnish casinos worked, removing registration friction entirely.
Nordic Capital acquired 70% in 2018, providing capital for European expansion. Growth accelerated through key acquisitions: Ecospend in the UK (terms undisclosed) gave Trustly the HMRC tax payment contract, and SlimPay in France for EUR 70 million added recurring payment capabilities. By 2023, annual TPV reached $58 billion. The company expanded to the US, landing Caesars, Hard Rock and FanDuel as clients. The year 2022 brought a SEK 130 million AML fine from the Swedish regulator for deficiencies in gambling-related compliance, which dented the reputation.
Today Trustly employs around 900 people across 13 offices globally. Revenue for 2024 was $239 million with $73.2 million adjusted EBITDA. TPV grew 54% to $87 billion. Nordic Capital is reportedly exploring exit options with a potential valuation around $10 billion. IPO has been discussed since 2021 but the CEO says it is at least two years out. Connected to 6,300+ European banks and 12,000+ globally. The biggest open banking payment provider in European iGaming by a significant margin.
What Users Say: Trustpilot & Review Analysis
Our analysis of 3,179 reviews from Trustpilot and industry sources
Review Analysis
2.6/5 on Trustpilot from 3,163 reviews. 57% are one-star, 29% are five-star. The worst consumer rating of any open banking provider in our database. One-star reviews cluster around three themes: payments that do not go through, money disappearing between the player's bank and the merchant with no visibility on where it is, and customer support that is nearly impossible to reach. Five-star reviews praise the speed and convenience when it works. Trustly actively responds to almost every review, which is better than most competitors, but the responses often redirect users to contact their merchant rather than solving the problem directly.
Context for Operators
The Trustpilot score reflects consumer frustration, not operator satisfaction. Trustly is a B2B2C product: the player sees Trustly during the payment flow but Trustly's actual customer is the casino. When a payment fails, the player blames Trustly even if the issue originates at the bank. Operators rate Trustly very differently. The client list itself is the strongest endorsement: Bet365, Flutter, Kindred, Entain and Betsson would not use Trustly if the B2B service matched the consumer sentiment. 3,163 reviews from a platform processing $87 billion annually represents a tiny fraction of total transactions, and complaints concentrate around edge cases. For operators evaluating Trustly, the relevant question is the deposit conversion rate it delivers versus cards, not the Trustpilot score.
Notable Clients
Unibet, LeoVegas, Betsson
The client list reads like a directory of European iGaming. Bet365, Flutter including Paddy Power, Betfair and PokerStars, Kindred which runs Unibet and 32Red, Entain with bwin, partypoker and Ladbrokes, Betsson, LeoVegas, William Hill, Betway. In the US, Caesars Digital uses Trustly for instant payouts, Hard Rock for pay-by-bank, FanDuel for deposits and withdrawals. No other open banking provider has a comparable iGaming client list. The scale itself is proof: 6.3 million active EU users and $87 billion in annual transaction volume demonstrate that the infrastructure works under real load.
Operational Details
Business terms, contracts, and support
Pay N Play pioneer in Nordics
Frequently Asked Questions
9 questions about Trustly
Trustly is licensed by the Swedish FSA and UK FCA under PSD2. Every transaction goes through the player's own bank with two-factor authentication. No card data is ever stored. Bet365, Flutter, Kindred and Entain all use it. The SEK 130 million AML fine from 2022 is the compliance blemish, though Trustly has since overhauled its procedures with no subsequent enforcement actions.
Deposits 0-1%, withdrawals 0.5-1%. No rolling reserves, no interchange fees, no card scheme fees. Typical rate around 1.5% with EUR 0.80 minimum per transaction, negotiable at volume. Minimum $300k monthly volume, 12-month contract. On $500k monthly, processing costs roughly $2,500-$5,000. The zero rolling reserve is the biggest savings versus card processors. Updated February 2026.
Pay N Play combines casino registration and first deposit into one step. Player clicks deposit, selects their bank, authenticates through BankID or similar, and their casino account is created automatically from verified bank data while the deposit processes. Under 20 seconds from click to playing, under 10 with the 2025 NextGen update. Available in 8 European countries. Trustly reports 44% more deposit transactions at Pay N Play casinos versus traditional registration.
30+ European countries with 6,300+ connected banks. Strongest in Sweden, Finland, Denmark, Norway, Germany, Netherlands and the UK. Pay N Play available in 8 countries. Also covers 99%+ of US bank accounts with Caesars, Hard Rock and FanDuel as active clients. Canada and Australia have basic coverage. No presence in LATAM, Asia, Africa or Middle East.
1-2 weeks for standard API integration. SoftSwiss, EveryMatrix and Bragg have pre-built connectors for faster activation. Full sandbox available. Documentation rated Excellent. High-risk onboarding adds 2-4 weeks for compliance review. Mobile SDK included. Migration support from other open banking providers is available.
No. Trustly is pure fiat open banking with zero crypto support. If you need crypto deposits alongside Trustly, pair it with CoinsPaid for iGaming-specific crypto processing or NOWPayments for the broadest coin coverage. Most European operators run Trustly for fiat and a separate crypto processor for digital assets.
2.6/5 from 3,163 reviews, mostly from end consumers. When a bank transfer fails or gets stuck, players blame Trustly. The issues often originate at the bank or merchant end, not with Trustly. The B2B service is different from the consumer experience: every major European casino uses Trustly, which is a stronger quality signal than consumer reviews for a B2B2C payment intermediary.
Both are Stockholm-based open banking providers for iGaming. Trustly has deeper coverage at 30+ countries and 6,300+ banks versus Brite at 25+ countries. Trustly has Pay N Play, Brite does not. Trustly requires $300k minimum and 12-month contracts. Brite requires $200k with 6-month lock-in. Brite offers same-day settlement at T+0, Trustly does T+1. Trustly has the bigger client list. Brite is the faster-growing challenger.
Yes. SoftSwiss has a pre-built Trustly connector along with EveryMatrix and Bragg. For SoftSwiss operators, activating Trustly is configuration rather than custom development. Trustly is also available through orchestration layers like Corefy and Nuvei which many SoftSwiss casinos already use.
Our Verdict: Should You Use Trustly?
Final assessment for iGaming operators
Overall iGaming Score
Summary
Trustly is the dominant open banking payment method in European iGaming, used by every major operator and processing $87 billion annually. Pay N Play is a genuinely unique product that no competitor has replicated at this scale. The combination of 0-1% fees with zero rolling reserves makes it the cheapest fiat payment option available to European operators. The 2.6/5 Trustpilot and SEK 130 million AML fine are real concerns that do not stop any major operator from using Trustly, but should factor into your evaluation.
Strongest Point
Pay N Play. No other payment provider offers combined registration and deposit in a single bank authentication step at this scale. The product removes the biggest friction point in online casino onboarding. Trustly reports 44% more deposit transactions than traditional registration flows. For Nordic and European casinos, Pay N Play is not just a payment feature. It is a business model that changes how your casino acquires and activates players.
Key Limitation
Consumer experience failures. 57% one-star Trustpilot reviews from players who had payments stuck, money lost between bank and merchant, or could not reach support. While operators have a very different experience, these consumer complaints affect your brand when players associate your casino with a bad Trustly transaction. The SEK 130 million AML fine from 2022 adds a compliance concern for operators with strict vendor assessment requirements.
Recommendation
Add Trustly if you operate in Europe. It is not optional for any serious European casino or sportsbook. Your players expect it, your competitors offer it, and the economics beat card processing significantly. For Nordic operators, Pay N Play should be the primary deposit flow. For UK and German operators, standard Pay by Bank through Trustly is the most cost-effective fiat option. Do not rely on Trustly alone: you still need card processing through Nuvei or Worldpay, and wallets through Paysafe for non-bank players. For operators outside Europe, Trustly adds little value unless you have significant European player traffic. Updated February 2026.
Pros
- Pay N Play is a product nobody else offers at this scale. Combined registration and deposit in one bank authentication step, under 20 seconds to start playing. The February 2025 NextGen update brings that under 10 seconds. Available in 8 European countries with more expanding. This is not an incremental improvement over card deposits. It is a fundamentally different onboarding model that Trustly reports drives 44% more deposit transactions.
- Cheapest fiat payment processing in our database. 0-1% deposits with zero rolling reserves means no hidden capital costs. Card processors charge 1.5-3.5% plus lock up 5-15% of your volume for 6 months. On $1M monthly volume, the difference between Trustly and card acquiring can exceed $15,000-$30,000 per month in fees plus freed-up reserve capital.
- Every major European iGaming operator uses Trustly. Bet365, Flutter, Kindred, Entain, Betsson, LeoVegas, William Hill, Betway. In the US, Caesars, Hard Rock and FanDuel. This is not speculation about product quality. The entire industry has already validated it. New operators adding Trustly are following a proven standard, not taking a risk.
- Under 6-second deposits and withdrawals. The fastest fiat payment speed in our comparison. Players deposit from their bank and funds appear instantly. Withdrawals go back to the same bank account in seconds. Paysafe takes up to 24 hours for withdrawals, Worldpay takes 24-48 hours. The speed difference directly affects player satisfaction and deposit frequency.
- T+1 settlement with zero rolling reserves. You receive your money next business day with nothing held back. Nuvei settles T+2 to T+7 with 5-10% locked up. Worldpay settles T+2 to T+7 with 8-15% locked up. Only Brite at T+0 is faster, and Brite has less coverage. The cash flow advantage is significant for operators managing multiple settlement streams.
- Massive scale proves reliability. $87 billion TPV in 2024, $239 million revenue, ~900 employees, 6,300+ connected banks, 12,000+ banks globally. This is infrastructure that has been tested at volumes most payment processors never reach. Nordic Capital ownership with potential $10 billion valuation signals long-term viability.
Cons
- 2.6/5 on Trustpilot from 3,163 reviews. 57% one-star. Players complain about payments not going through, money stuck between bank and merchant with no visibility, and support that is nearly impossible to reach. Even though these are consumer reviews and operator experience is different, your players will associate your casino with a bad Trustly transaction when one happens. That is a brand risk you inherit.
- SEK 130 million AML fine from the Swedish Financial Supervisory Authority in February 2022. The regulator found severe deficiencies in AML practices specifically in the gambling business area. Trustly failed to include a large portion of customers in proper KYC/AML processes. The fine was substantial and came days after laying off 120 employees. Trustly has overhauled compliance since, but the fine exists in public record and will surface during vendor due diligence.
- $300k minimum monthly volume with a 12-month contract lock-in. This prices out smaller operators and new casino launches entirely. Brite offers a lower entry at $200k with only 6 months commitment. Inpay has no lock-in at all. If you are testing European open banking or launching a new brand, Trustly demands confidence before you have data.
- Zero cryptocurrency support. Pure fiat open banking only. If your player base includes crypto depositors, you need a separate integration with CoinsPaid, NOWPayments or CoinGate. That means additional contracts, additional settlements and additional reconciliation work. Nuvei at least includes crypto on and off-ramps within its platform.
- European depth only. US, Canada and Australia coverage exists but is newer and thinner. No presence in LATAM, Asia, Africa or Middle East. For multi-market operators, Trustly covers one region well but you need AstroPay for LATAM, local processors for Asia, and card acquiring through Nuvei or Worldpay for global coverage. The geographic limitation is by design, not a flaw, but it means Trustly cannot be your only payment provider.
Ready to evaluate Trustly for your business?
Trustly vs. Alternatives: How It Compares
Similar payment processing solutions
Brite is the direct competitor as a Stockholm-based open banking provider with lower minimums, shorter contracts and same-day settlement. Inpay specializes in cross-border payouts across 90+ countries with zero chargeback liability. Nuvei folds open banking into a 700+ method global stack with AI-based smart routing. Paysafe adds Skrill and Neteller wallet access for European players who prefer wallets over bank transfers. Adyen covers open banking as one method within enterprise-grade payment infrastructure across 30+ payment methods.
When to Choose an Alternative
BriteChoose Brite if you want similar European open banking with lower barriers to entry. $200k minimum, 6-month lock-in, same-day settlement. Less coverage and no Pay N Play, but faster growing and more accessible.
InpayChoose Inpay if instant cross-border payouts across 90+ countries is the priority. 0% chargeback liability, no contract lock-in, lower minimum at $150k. Less suitable for deposits but the strongest payout specialist in our database.
NuveiChoose Nuvei if you need open banking as one method within a global payment stack. 700+ methods, 50+ markets, AI routing. More expensive at 1.5-3.5% with rolling reserves, but eliminates the need for multiple provider integrations.
PaysafeChoose Paysafe if your European players prefer wallets over bank transfers. 50M+ Skrill and Neteller users provide an alternative deposit method that Trustly does not cover. Many operators run both.
AdyenChoose Adyen if open banking is one component of enterprise payment infrastructure. Stronger card acquiring capabilities and global reach, though more expensive and slower to onboard for iGaming specifically.
Nuvei
Paysafe
CoinsPaid
AstroPay
Inpay
Payout Specialist
Nuvei
Full-Stack PSP
Adyen
Enterprise PSPEnd of Report. Trustly Provider Assessment Report 2026
Prepared by Alex Richardson | Reviewed by Maria Chen | April 3, 2026