Genome Review

Regional Breakdown

EU and EEA operators get the full product. Pay by Bank deposits run in EUR over SEPA Instant, and payouts go out over SEPA Instant or SEPA Credit. Operators based in Ireland, Malta, Cyprus, Estonia and Bulgaria, and Curacao-licensed companies with an EU operating presence, integrate cleanly.

Operators in the UK can hold GBP balances, but GBP and USD transfers outside SEPA run over SWIFT and take 1-3 business days. The Pay by Bank deposit runs in EUR only, so it takes no GBP deposits from UK players.

In the non-euro EEA markets the IBAN holds PLN, CZK, HUF, SEK and DKK balances, while deposits arrive in EUR by Pay by Bank or SEPA transfer. A player banking in SEK or PLN therefore deposits in EUR.

Verticals

iGaming leads Genome's verticals, forex brokers and affiliate networks come next, and eCommerce, crypto-adjacent businesses and transportation make up the rest. Gambling sits in the high-risk account track with forex, dating, lead generation and consumer credit, and every high-risk applicant goes through an individual KYB review by Genome's AML team. Genome runs no dedicated iGaming team and exposes no responsible gaming API. Self-exclusion, deposit limits and cooling-off stay with the operator's own platform.

• iGaming
• Forex
• Affiliate marketing
• eCommerce
• Crypto-adjacent businesses
• Transportation

Pay by Bank deposits reach the operator's Genome account instantly. Payouts to players take the rail's time: SEPA Instant clears in under 10 seconds inside the Eurozone at any hour of the day or night, SEPA Credit arrives the next business day and SWIFT takes 1-3 business days by corridor. Genome settles to the operator on T+1. Brite pays out in under 10 seconds as well and settles T+0 to T+1, so a Brite operator can see its money up to a day sooner. Nuvei settles T+2 to T+7, which leaves an operator's cash in transit 1 to 6 days longer than at Genome. On FX corridors Genome has no speed edge, since SWIFT runs at standard timing.

Integration Assessment

Genome integrates through one REST API at developers.genome.eu that covers pay-ins, payouts and webhook subscriptions, and its public documentation gives clear endpoint references and webhook examples. A customizable hosted payment page runs the checkout on Genome's side and reports each result by callback. The Java and PHP client libraries, which build hosted-page redirects and check callback signatures, are in alpha, with the latest releases in November 2025. Genome's iOS and Android SDKs date from October 2021 and take card payments, a rail it does not run, so mobile apps reach Genome through the server-side API and the hosted page. Operators on SoftSwiss, EveryMatrix or Slotegrator connect through custom work against the REST API, because none of the casino platforms runs a ready Genome connector. KYB runs digitally at my.genome.eu, where an iGaming applicant files company documents, beneficial ownership, source of funds and its gambling license. Technical integration takes 1-2 weeks and KYB onboarding 1-3 weeks. Brite onboards in 1-2 weeks and Trustly in 2-4 weeks, so a Genome account goes live up to a week later than a Brite one and up to a week sooner than a Trustly one.

Compliance Context

Genome holds PCI DSS, ISO/IEC 27001 and ISO/IEC 27701 certifications, runs Open Banking under PSD2, keeps data in the EU under GDPR and meets the DORA operational-resilience rules. KYC and KYB run online with full automation. Fraud controls combine an internal rules engine, transaction risk scoring that flags payments for review, sanctions screening, ongoing AML monitoring and SCA on Pay by Bank, with no third-party fraud vendor and no machine-learning model, a stack sized for SEPA and IBAN flows. Deposits made with Pay by Bank or a SEPA transfer are push payments with no chargeback mechanism, so the operator carries no chargeback exposure on Genome.

Regulatory Position

The Bank of Lithuania licensed UAB Maneuver LT as an electronic money institution on March 29, 2018. The license is in force with no end date and no restrictions, and it passports across the EEA. On June 11, 2024, the Bank of Lithuania issued the company a warning and a EUR 80,000 fine for breaching the Lithuanian money laundering prevention law and the regulator's AML and CFT guidelines in customer due diligence, ongoing monitoring and reporting. Genome holds no gambling license, since it is a payments licensee, so the MGA, UKGC or Curacao gaming license sits with the operator.

Review Analysis

Genome holds 3.5 out of 5 on Trustpilot from 309 reviews, and the profile splits in two: 52% of reviews give five stars, 41% give one star and the middle ratings share the remaining 7%. Positive reviews praise the clear web interface, the iOS and Android consumer apps, fast SEPA Instant transfers and support that answers routine questions within minutes. The 1-star reviews cluster on three complaints: incoming transfers frozen during AML review under vaguely cited terms, accounts closed after long verification cycles with repeated document requests, and money held for over a month with slow replies from compliance. The June 2024 fine over customer due diligence and reporting ties part of that friction to Genome's own controls.

Context for Operators

Personal-account holders write most of the reviews, so the score reflects the consumer account more than the merchant account. Merchant files pass through the same central compliance team, and an operator with gaps in its KYB file should expect the same document requests and holds before its funds move.

Client Evidence

Genome runs merchant and personal accounts under the same license, and its consumer side is personal-account holders in the EEA, the UK and a limited list of third countries.