Genome Review

Regional Breakdown

Euro-area operators get the full product. Players deposit in EUR through Pay by Bank or a SEPA transfer, and payouts go out over SEPA Instant or SEPA Credit from the same account. An operator with an EU gambling license, or a Curacao licensee with no sub-license and an EU operating presence, runs both deposits and payouts on Genome in EUR.

In the UK, Genome takes no GBP deposits from players, because its Pay by Bank product works in euros alone. GBP and USD transfers outside SEPA move over SWIFT and take 1-3 business days. An operator with UK players can keep GBP balances and pay out in EUR on Genome, and needs a separate rail for GBP deposits.

In the non-euro EEA markets the IBAN holds PLN, CZK, HUF, SEK and DKK balances, while deposits still arrive in EUR by Pay by Bank or SEPA transfer. A player banking in SEK or PLN therefore deposits in EUR.

Verticals

iGaming leads Genome's verticals, forex brokers and affiliate networks come next, and eCommerce, crypto-adjacent businesses and transportation make up the rest. Gambling sits on the high-risk account track with forex, dating, lead generation and consumer credit, which sets both the monthly fee and the depth of the KYB review an operator goes through.

• iGaming
• Forex
• Affiliate marketing
• eCommerce
• Crypto-adjacent businesses
• Transportation

Pay by Bank deposits reach the operator's Genome account instantly. Payouts to players run at the speed of the rail: SEPA Instant credits a Eurozone bank account in under 10 seconds at any hour, SEPA Credit arrives the next business day and SWIFT takes 1-3 business days depending on the corridor. Genome settles to the operator on T+1. Brite also pays players out in under 10 seconds and settles T+0 to T+1, so a Brite operator can see its money up to 1 day sooner. Nuvei settles T+2 to T+7, which leaves an operator's cash in transit 1 to 6 days longer than at Genome. On GBP and USD corridors Genome has no speed edge, since those transfers move at SWIFT timing.

Integration Assessment

Genome integrates through one REST API, documented at developers.genome.eu, that covers pay-ins, payouts and webhook subscriptions. The public documentation is good, with clear endpoint references and webhook examples. Webhooks are signed with HmacSHA256 and retried with exponential backoff, and a customizable hosted payment page runs the checkout on Genome's side and reports each result by callback. The Java and PHP client libraries, which build hosted-page redirects and check callback signatures, are in alpha, with the latest releases in November 2025. Genome's iOS and Android SDKs date from October 2021 and take card payments, a rail it does not run, so mobile apps reach Genome through the server-side API and the hosted page. None of the casino platforms carries a ready Genome connector, which leaves operators on SoftSwiss, EveryMatrix or Slotegrator to build the cashier link against the REST API. Technical integration takes 1-2 weeks, and KYB onboarding at my.genome.eu, where an iGaming applicant files company documents, beneficial ownership, source of funds and its gambling license, takes 1-3 weeks. Brite onboards in 1-2 weeks and Trustly in 2-4 weeks, so a Genome account goes live up to 1 week later than a Brite one and up to 1 week sooner than a Trustly one.

Compliance Context

Genome holds PCI DSS, ISO/IEC 27001 and ISO/IEC 27701 certifications. KYC runs online with full automation, and every high-risk KYB file goes to Genome's AML team for an individual review. Fraud controls combine an internal rules engine, transaction risk scoring that flags payments for review, sanctions screening, ongoing AML monitoring and SCA on Pay by Bank. Pay by Bank deposits and SEPA transfers are push payments with no chargeback mechanism, so the operator carries no chargeback exposure on Genome. Genome exposes no responsible gaming API, so self-exclusion, deposit limits and cooling-off stay with the operator's own platform.

Regulatory Position

The Bank of Lithuania licensed UAB Maneuver LT as an electronic money institution on March 29, 2018. The license is in force with no end date and no restrictions, and it passports across the EEA. It is Genome's only license. With no FCA license of its own, Genome serves its UK clients from the Lithuanian entity. On June 11, 2024, the Bank of Lithuania issued the company a warning and a EUR 80,000 fine for breaching the Lithuanian money laundering prevention law and the regulator's AML and CFT guidelines in customer due diligence, ongoing monitoring and reporting. The fine left the license without limits on its activity. Genome holds no gambling license, since it is a payments licensee, so the MGA, Curacao or other gaming license stays with the operator and the EMI license covers only Genome's own payment services.

Review Analysis

Genome's Trustpilot ratings split in two: 52% of reviews give five stars, 41% give one star and the middle ratings share the remaining 7%. Five-star reviews praise the clear web interface, the iOS and Android consumer apps, fast SEPA Instant transfers and support that answers routine questions within minutes. The 1-star reviews cluster on three complaints: incoming transfers frozen during AML review under vaguely cited terms, accounts closed after long verification cycles with repeated document requests, and money held for over a month while compliance replies slowly. The Bank of Lithuania's 2024 AML fine makes part of that friction Genome's own.

Context for Operators

Personal-account holders write most of the reviews, so the score reflects the consumer account more than the merchant one. Merchant KYB files pass through the same central compliance team, and an operator with gaps in its file should expect the same document requests and holds before its funds move.

Clients

Genome runs merchant and personal accounts under the same license, and its personal accounts serve residents of the EEA, the UK and a limited list of third countries.