iGaming Payment Solutions
Pay.com Review
Is It the Right Payment Solution for Your iGaming Business?
Adequate
Founded in 2020-2021 by Teddy Sagi (the Playtech founder), Tom Vaknin, and Assaf Cohen (former Checkout.com VP Sales). Headquartered in Limassol with offices in London, Tel Aviv area, San Francisco, and Bangalore. Around 80 employees, $100M committed line of credit from Sagi and Fin Capital. Self-describes as 'payments orchestration infrastructure' but operates as a Processor/ISO under Cross River Bank's BIN sponsorship in the US (announced March 2023, partnership since July 2022). Published US rate: 2.85% + $0.27 flat, with chargeback ($20) and refund ($0.50) fees now published and little else. iGaming is named as a target vertical in their February 2025 Volt open-banking partnership, but Pay.com holds zero gambling-jurisdiction licenses, has zero named iGaming operator clients (the two public merchants are Everything5pounds.com, a UK apparel reseller, and Capital.com, which is CFD trading rather than gambling), and no documented SoftSwiss/EveryMatrix/Slotegrator connectors. Trustpilot 3.6/5 from only 14 reviews, and the sample is noisy enough (one review praises a shelf, another mentions Dollar Tree) that the rating is essentially useless as a signal.
Quick Info
- Type
- Payment Gateway / Orchestrator
- Founded
- 2020
- HQ
- Limassol, Cyprus
- Pricing
- Percentage
- Settlement
- Varies
iGaming Score
- iGaming Fit
- 6.0
- Geographic Coverage
- 5.5
- Security & Compliance
- 5.5
- Fees & Pricing
- 3.7
- Tech & Integration
- 5.0
- User Trust
- 7.2
Our iGaming Score: 5.3/10
Weighted scoring across five criteria
| Criterion | Weight | Score | Rating |
|---|---|---|---|
| iGaming Fit Named iGaming as target vertical (Feb 2025 Volt PR) but zero gambling licenses, zero iGaming clients, zero platform connectors | 30% | 6.0 | Adequate |
| Geographic Coverage UK + EU/EEA + US (via Cross River). Roughly 30-40 countries. Not a global processor. | 22% | 5.5 | Adequate |
| Security & Compliance Central Bank of Cyprus PI license (115.1.2.42), PCI DSS, 3D Secure 2. No FCA or gambling license; US rails ride Cross River sponsorship. | 20% | 5.5 | Adequate |
| Fees & Pricing 2.85% + $0.27 flat published US rate. ACH $1-$5, chargeback $20, refund $0.50. No published debit, premium, FX, or reserve terms. | 16% | 3.7 | Weak |
| Tech & Integration REST API + Shopify/WooCommerce/BigCommerce/Magento plugins, plus CRM connectors (Sticky.io, Konnektive, ChargeNation). No native mobile SDK. No public GitHub org. | 12% | 5.0 | Adequate |
| User Trust 3.6/5 Trustpilot but only 14 reviews, several of which are unrelated to payment processing. 64% 5-star and 36% 1-star with nothing in between. Useless sample. | 0% | 7.2 | Strong |
| Overall | 100% | 5.3 | Adequate |
We score each provider on 5 weighted criteria using a 1 to 10 scale. iGaming Fit carries the most weight at 30% because that is what matters most for gambling operators. Geographic Coverage gets 22%. Security & Compliance gets 20%. Fees & Pricing gets 16%. Tech & Integration gets 12%. The final score is a weighted average of those 5. Trustpilot is shown for context but carries no weight, since player reviews of casinos are not a read on B2B acquiring quality.
Score Explanation
iGaming Fit at 6.0 is the highest weighted number here and the one that misleads. Read the caption beside it, because it lists three zeros: no gambling-jurisdiction license, no named iGaming operator client, no platform connector. The scoring reads iGaming as the leading vertical in Pay.com's own positioning and grades the intent, so the number describes a strategy deck rather than a production product. Geographic Coverage at 5.5 is the plainest number on the card: the platform really does operate across the UK, the EU/EEA and the US through partner banks, but it is not a 200-country processor and there is no LATAM or APAC product behind the marketing. Fees & Pricing at 3.7 is the lowest score here, and the reason is disclosure rather than price: 2.85% + $0.27 is fair for SMB eCommerce and uncompetitive for high-volume iGaming, where 1.5-2.5% is standard, but the debit, premium, international, FX and reserve terms are all "contact sales." Security & Compliance at 5.5 is carried by the Central Bank of Cyprus Payment Institution license (no. 115.1.2.42), regulatory paper held in Pay.com's own name, plus PCI DSS; the US side still rides Cross River Bank's sponsorship, and nothing gambling-specific is held. Tech & Integration at 5.0 rewards the eCommerce plugins, which genuinely make Pay.com easy to bolt onto a WooCommerce or BigCommerce site, and marks down the missing developer ecosystem: no mobile SDK, no public GitHub organization, no packages. User Trust prints 7.2 off a Trustpilot 3.6/5, but the sample is 14 reviews with several unrelated to payment processing, so the honest reading is not enough data rather than a score.
Who Is Pay.com Best For?
The operator profiles that fit, and the ones that do not
Recommended For
- SMB and mid-market eCommerce. A flat-rate processor with no enterprise contract to negotiate. The 2.85% + $0.27 published rate undercuts Stripe (2.9% + $0.30) and PayPal (2.9% + $0.49 for standard) for businesses doing $10k to a few hundred thousand a month in card volume. Onboarding takes 1-3 weeks instead of Stripe's instant approval, but that gap shrinks for businesses with documented revenue.
- WordPress/WooCommerce shops. Shopify, WooCommerce, BigCommerce and Magento all take the payments layer as a drop-in plugin. Setup time stays inside the 1-2 week integration window. The dashboard handles fee breakdown, refunds, transaction history, and basic fraud filters. This is the Sonary review's sweet spot at 4.4/5: a usable platform for non-developer merchants.
- Teams that want flat-rate simplicity. No surprise charges and no monthly subscription. The 'no hidden fees' positioning is real for card transactions specifically: 2.85% + $0.27, no monthly minimums, no statement fees, no PCI compliance fees. ACH is flat at $1-$5 depending on transaction size. Card Account Updater costs $0.25 per update. 3DS is free. Settlement is free. That predictability has real value when you're forecasting unit economics.
- Operators piloting a Volt open-banking flow. Testing an open-banking pay-in flow without integrating Trustly or TrueLayer directly. The February 2025 Volt partnership gives Pay.com customers access to Volt's Instant Bank Transfer across 31 markets (UK, EU, Brazil, Australia). Volt's SDK supports in-app redirect-less flows. For WealthTech and retail use cases this is a clean shortcut. For iGaming specifically, a direct Trustly or Brite integration probably outperforms the Pay.com → Volt stack on both cost and conversion.
Not Recommended For
- Licensed iGaming operators. MGA, UKGC, Isle of Man, Curaçao, Kahnawake: Pay.com does not hold gambling-jurisdiction licenses, does not advertise gambling acquiring, and uses Cross River Bank for US rails. Cross River has historically been cautious about gambling exposure. Nuvei, Paysafe, and Worldpay all carry the specific licenses regulated operators are expected to use, while Pay.com does not.
- US-regulated sportsbooks. US state gambling licenses are a hard requirement for a DraftKings, FanDuel or BetMGM-class book, and Pay.com does not hold them. The Cross River sponsorship handles general processing rather than a sports betting acquiring relationship. Nuvei holds the actual state licenses and is the standard pick here.
- Crypto-first platforms. Pay.com is fiat only, so crypto pay-ins and pay-outs have nowhere to land. No published BTC, ETH, USDT, or other crypto support. NOWPayments, BitPay, CoinsPaid, and CoinGate handle this space.
- Operators needing mass payouts. Affiliate networks, sportsbook bonuses and large daily withdrawal volumes all need a payout layer. Pay.com has no documented mass-payout product, no published payout limit, and no payout-specific pricing. Inpay, Paysafe, and Nuvei all have proper mass-payout layers.
- LATAM-heavy traffic. Coverage is UK, EU and US. No PIX, no OXXO, no Boleto, no SPEI, no PSE. AstroPay and PayRetailers cover this depth properly.
- Negotiators who need a full published rate card. The 2.85% + $0.27 headline is real, and chargeback ($20) and refund ($0.50) fees are now published, but the rest (FX markup, rolling reserve, debit card rate, international card rate, enterprise discount tiers) is 'contact sales.' Procurement teams optimizing on basis points need a competitor with a published interchange-plus or IC++ structure.
Geographic Coverage
Per-market verdict, regions, and market focus
One provider, two answers. The verdict flips depending on who is asking, and that is the point. The overall score rates the company. This rates the fit for your market.
Offshore operator
Curaçao / Anjouan license, serving grey and restricted markets.
Licensed operator
Holds the local license in a regulated market.
Market-by-market verdict
No market reaches Solid for an offshore operator; the strongest cells below are Limited.
| Market | Casino | Sportsbook |
|---|---|---|
| PL Poland | Limited38 Provider-claimed | Limited37 Provider-claimed |
The tier is the verdict. The small number orders providers inside a tier; it is not a provider-level score. The grey line under each verdict is the evidence grade: Verified means named clients we can point to, Register-verified means the entry stands in a regulator's own register, Trade-known means known in the trade, Provider-claimed means the provider's word, discounted in the math. Full method on our methodology page.
Regions
- Europe
- North America
- Middle East
Coverage Analysis
UK and EU/EEA are the primary footprint, served through the Cyprus and London entities. US is covered through PayCom Us, Inc. operating as Processor/ISO under Cross River Bank's BIN sponsorship, which became a formal partnership in March 2023. No published country list. Estimated coverage is around 30-40 countries based on EU passporting plus UK and US plus a handful of MENA markets per third-party profiles. This is not a 200-country global processor.
Regional Breakdown
The geographic gap that matters for iGaming: LATAM and APAC coverage is effectively zero in product terms. No PIX, OXXO, Boleto, SPEI, PSE, GCash, or any of the local payment methods that move money in those regions. If your players are concentrated in Brazil, Mexico, Colombia, the Philippines, or India, Pay.com does not solve your payment problem. AstroPay and PayRetailers cover LATAM, Praxis and dLocal cover broader emerging markets, and Nuvei covers a global mix. The Africa and CIS gaps are similar: Cellulant covers Africa, while Pay4Fun and similar operators cover CIS-adjacent flows. Where Pay.com does work is the EU/UK/US triangle, which is meaningful for WealthTech and retail but not enough to anchor a global iGaming product.
Key Features for iGaming Operators
Products, payment methods, and verticals
Key Products
Payment Gateway, Smart Routing, Custom Checkout, Open Banking (via Volt), Card Account Updater
Pay.com is a payments orchestration platform with a built-in processing layer. The Gateway accepts cards, wallets, and ACH through Cross River acquiring in the US and partner-bank acquiring in the EU/UK. Orchestration routes transactions across multiple partner acquirers, so if one acquirer encounters issues, traffic reroutes automatically. Checkout offers a hosted, brand-matched flow with customizable styling. Pay Links lets a merchant generate a checkout URL without integrating an API (useful for invoicing and one-off charges). Virtual Terminal supports phone and mail-order card entry by the merchant. The February 2025 Volt partnership added Instant Bank Transfer across 31 markets as a fifth product line. Mass payouts are not a documented product.
Payment Methods
Ten named methods, with no published count behind them. Cards: Visa, Mastercard, American Express, Discover, Maestro. Wallets: PayPal, Apple Pay, Google Pay. Bank transfers: ACH (US), open-banking instant bank transfer via Volt across 31 markets (post-February 2025). The headline-comparison numbers matter here. Nuvei advertises 720+, Paysafe 260+, Worldpay around 300+. Pay.com is an order of magnitude smaller. For SMB eCommerce in the EU/UK/US triangle that is fine, since cards and PayPal cover 90%+ of the volume. For iGaming where local methods are conversion-critical (PIX in Brazil, iDEAL in Netherlands, Trustly in Sweden, Boleto in Brazil), the gap is the product story rather than a footnote. BLIK in Poland is the one country-specific rail Pay.com names.
Verticals
Pay.com sells to eCommerce first. The February 2025 Volt partnership named three target verticals: WealthTech, retail, and iGaming. iGaming is on the strategy deck but not yet on the product. No public iGaming case studies, no operator client logos, no platform connectors, no gambling-specific compliance features (responsible gaming, self-exclusion, deposit limits). The Teddy Sagi founding investor relationship is the iGaming credibility on paper: Sagi founded Playtech in 1999 and built one of the largest gambling software businesses in the world. That pedigree is the reason Pay.com talks about iGaming at all. The January 2026 Paysafe partnership is the first step that looks like product rather than positioning, with Paysafe as a recommended acquirer for regulated iGaming and the Skrill, Neteller and paysafecard wallets available as APMs.
- iGaming
- Wealthtech
- Trading/Forex
- Retail
- eCommerce
| Feature | Status | Details |
|---|---|---|
| Deposit Processing | Available | Instant |
| Withdrawal / Payout | Not available | Not published |
| Instant Withdrawals | Not available | Not published |
| KYC / AML Built-in | Available | Semi-auto |
| Chargeback Protection | Not available | Merchant |
| Multi-Currency | Available | USD, EUR, GBP, Multi-currency via Volt |
| API Integration | Available | REST API + plugins |
| Local Payment Methods | Available | Local rails in 1 market |
| iGaming Specialization | Available | Flat 2.85% + $0.27 pricing, free 3DS2, smart routing, open banking via Volt, custom checkout |
| Geographic Coverage | Available | 32 countries across Europe, North America, Middle East |
Pricing & Fee Structure
Fee structure and pricing model
Rate Card
2.85% + $0.27
Contact
Varies
Not published
None
$0
No
Pricing Details
The published US rate is 2.85% + $0.27 per successful card transaction. ACH is $1.00 minimum, $5.00 cap. Card Account Updater is $0.25 per update. Chargeback fee $20.00, refund fee $0.50. 3D Secure authentication is free. Settlement is free. The rest (debit card rates, premium card surcharges, international card markups, FX spreads, rolling reserves) is 'contact sales' for businesses processing >$800k/year, so the firm numbers you can negotiate against are the headline rate and the two published incident fees. For comparison: Stripe US standard is 2.9% + $0.30, PayPal standard is 2.9% + $0.49, Square is 2.6% + $0.10 in-person or 2.9% + $0.30 online. Pay.com is right in line with mainstream SMB processors and well above what high-volume iGaming gets at 1.5-2.5%. No rolling reserve has been publicly disclosed (neither the percentage nor the hold period), which is unusual for any gambling-adjacent processor.
Negotiation Tips
If you are an SMB eCommerce merchant processing under $800k/year, the 2.85% + $0.27 is the number you will actually pay, so compare it against Stripe and Square. Pay.com competes on integration ease (the WooCommerce/BigCommerce/Magento plugins) and on the optional Volt open-banking layer if your customer base sits in Europe. If you are processing over $800k/year, get a written rate card during the sales conversation that names: per-method rates for card, debit, premium, international, ACH, and open-banking; FX markup percentage; rolling reserve percentage and hold period; chargeback fee; refund fee; minimum monthly fee or volume commitment. Pay.com does not publish any of these, so the negotiation is unanchored, which usually favors the processor. Compare the resulting card rate against a Checkout.com or Nuvei quote at similar volume.
Speed & Settlement
Transaction processing and settlement timelines
Instant
Player-initiatedNot published
Operator payoutVaries
To operator accountMulti-currency
Settlement optionsDeposits process instantly at the gateway level. There is no documented payout product, so what a payout would inherit is the underlying rail: real-time on Volt open banking, 1-3 business days on standard ACH, 5-10 business days on card refunds. Settlement to the merchant account is T+1 to T+3, competitive for the SMB tier (Stripe is T+2 standard, Square is T+1 to T+2 next-day deposit). Refund processing at 5-10 business days is slower than AstroPay's 1-3 days or Brite's instant refunds. For an iGaming operator running frequent bonus refunds or chargeback responses, this would create real player-facing friction. For a B2B WealthTech or retail use case it is fine. No published cut-off times for same-day settlement and no premium settlement tier disclosed.
Integration & Tech
Developer experience and technical capabilities
- API Type
- REST API + plugins
- Onboarding
- Days to weeks (application-based)
- Sandbox
- Sandbox environment available per developer-facing materials. Specific test card documentation not surfaced publicly.
- Mobile SDK
- Volt SDK referenced for in-app open banking flows. Pay.com's own mobile SDK not separately documented.
- White-Label
- No
- Docs Quality
- Good
Integration Time
Days to 2 weeks
Integration Assessment
REST API documented at pay.com/docs/api and apiref.pay.com. Pre-built plugins for Shopify, WooCommerce, BigCommerce, and Magento, the four platforms that cover most SMB eCommerce volume. Additional connectors for subscription/CRM platforms (Sticky.io, Konnektive, ChargeNation.io) which are common in direct-response retail. Volt SDK available for in-app open-banking redirect-less flows. No native iOS or Android SDK published by Pay.com itself. No public GitHub organization, no public npm packages, no Postman collection link. Documentation is rated Good rather than Excellent because the developer ecosystem footprint is minimal compared to Stripe or Checkout.com. Sandbox environment is available. Integration timeline is 1-2 weeks for a typical merchant with a supported platform plugin, longer for a custom REST integration. 3D Secure 2 is native with risk-based authentication and PSD2 SCA exemption handling.
Risk & Compliance
Licensing, fraud prevention, and regulatory compliance
- KYC/AML Automation
- Available. Semi-auto
- Chargeback Protection
- Not available. Merchant
- Licenses
- PCI DSS, Cyprus Payment Institution (Central Bank of Cyprus 115.1.2.42), Cross River Bank BIN sponsorship (US)
- Fraud Prevention
- 3D Secure 2.0, customizable fraud filters
- Responsible Gaming
- No
- Tokenization
- Card vault implied by PCI DSS Level 1 status and Card Account Updater service ($0.25/update).
- Dispute Resolution
- In-dashboard Help Center
Compliance Context
PCI DSS compliant. 3D Secure 2 with risk-based authentication, frictionless flow for low-risk transactions, and SCA exemption handling. Customizable fraud filters in the Pay Dashboard, with no named ML fraud vendor (no Sift, Forter, Riskified, or in-house ML disclosed). Cyprus entity Paycomcy Limited (HE 408974) handles the EMEA side; US PayCom Us, Inc. operates under Cross River Bank's BIN sponsorship and falls under Cross River's regulated perimeter. The compliance team in Cyprus is led by Christophoros Pericleous (Head of Compliance & AMLCO). Paycomcy Limited holds a Central Bank of Cyprus Payment Institution license (no. 115.1.2.42), which authorizes EU acquiring; what Pay.com does not hold is an FCA EMI/PI license or any gambling-jurisdiction license. For iGaming-regulated operators, this matters: your acquirer needs to be authorized for gambling MCCs (7995), and the underlying Cross River relationship is general processing, not gambling-specific.
Regulatory Position
PCI DSS compliant. 3D Secure 2 with PSD2 SCA exemption handling. Cyprus entity Paycomcy Limited (HE 408974) holds a Central Bank of Cyprus Payment Institution license (no. 115.1.2.42), passported across the EEA, which gives the EU side its own regulated acquiring footing. US operations as PayCom Us, Inc. (Delaware) under Cross River Bank BIN sponsorship, with no separate US money transmitter or NMLS registration disclosed for Pay.com itself. No standalone FCA EMI/PI license disclosed for Pay.com. No gambling-jurisdiction licenses (MGA, UKGC, Isle of Man, Curacao, Kahnawake). The US posture is sponsor-bank-dependent, which is normal for an orchestration-first business model but matters when iGaming operators expect their acquirer to be directly licensed for gambling MCCs.
About Pay.com: Company Background
Company and product information
- Company Name
- Pay.com
- Headquarters
- Limassol, Cyprus
- Founded
- 2020
- Employees
- ~81 (PitchBook, 2025), up from 45 at launch in 2022. Offices in Limassol (HQ), London, New York/Delaware, Tel Aviv (R&D), San Francisco and Bangalore.
- Company Type
- Private
- Product Type
- Payment Gateway / Orchestrator
- Licenses
- PCI DSS, Cyprus Payment Institution (Central Bank of Cyprus 115.1.2.42), Cross River Bank BIN sponsorship (US)
- Key Products
- Payment Gateway, Smart Routing, Custom Checkout, Open Banking (via Volt), Card Account Updater
- Website
- pay.com
- Supported Verticals
- iGaming, Wealthtech, Trading/Forex, Retail, eCommerce
- Integration Type
- REST API + plugins
- Settlement Speed
- Varies
- Onboarding Speed
- Days to weeks (application-based)
- Named iGaming Clients
- Not published
Company History
Founded in 2020 by Teddy Sagi, Tom Vaknin, and Assaf Cohen in Limassol, Cyprus, with public launch in 2021. Sagi is best known as the founder of Playtech (1999), the gambling software vendor that went public on the LSE and has supported many of the largest online casinos and sportsbooks. Vaknin, now Group CEO, leads the company. Cohen, a co-founder who left Pay.com in February 2024 (he now runs PressPay Technologies), was previously VP Sales at Checkout.com and Director of Business Development at Payoneer, a payments-specific background that explains the orchestration positioning.
The Cross River Bank partnership began in July 2022 and was formally announced in March 2023. This is the regulatory and acquiring foundation for the US market: Cross River is a New Jersey state-chartered bank that provides BIN sponsorship to fintechs (Stripe, American Express, and many others). Pay.com operates as Processor/ISO under that sponsorship. The legal entity for US operations is PayCom Us, Inc., a Delaware corporation.
February 2025 Volt partnership: Volt's Instant Bank Transfer became a native payment method inside Pay.com, with merchants able to integrate via web checkout or Volt's SDK for in-app flows. The press release explicitly named three target verticals (WealthTech, retail, and iGaming), making this the first formal public iGaming positioning from Pay.com. The follow-up landed January 16, 2026: a strategic partnership with Paysafe, with Paysafe as a recommended acquirer for Pay.com merchants including regulated iGaming, and Skrill, Neteller and paysafecard integrated as APMs; Paysafe was already processing for several Pay.com merchants, with 20+ more expected to onboard through 2026.
Current state: around 80 employees per PitchBook (LinkedIn band 51-200), offices in Limassol (HQ), London (Camden Town, Stables Market area), Tel Aviv area (R&D), San Francisco, and Bangalore. $100M committed line of credit from Teddy Sagi and Fin Capital. Privately held. No formal Series A/B/C round publicly disclosed.
What Users Say About Pay.com
Our analysis of 14 reviews from Trustpilot and industry sources
Review Analysis
Trustpilot 3.6/5 from just 14 reviews. The distribution is extreme: 64% 5-star, 36% 1-star, zero 2/3/4-star. With a sample that small the rating is statistical noise, since each review moves the average by roughly 7 percentage points. Reading through the reviews, several are clearly unrelated to payment processing (one praises a shelf, another mentions Dollar Tree), so the signal is even thinner than the count suggests. The Limassol-tagged sub-page shows 3.8/5 from 2 reviews. The London-tagged sub-page shows 2.9/5 from 2 reviews. Trustpilot flags that Pay.com 'hasn't replied to negative reviews.' The Glassdoor rating is 4.5/5 from 6 employee reviews, mostly positive but again too small to mean anything. No verified G2 listing for Pay.com (the Cyprus PSP): G2 results return Paycom (the unrelated US HR/payroll company) or pay.com.au (the unrelated Australian platform). No Capterra presence. Sonary's editorial review (not user-generated) puts Pay.com at 4.4/5 and cites flat-rate transparency, multi-acquirer reliability, and the customizable checkout as strengths; limited customer support hours is the main weakness called out.
Context for Operators
Compare review volume to peers: Nuvei has 836 Trustpilot reviews, Paysafe group brands over 100,000 combined, and the sentiment splits hard inside that: paysafecard sits at 4.6/5 with 80% five-star while Skrill sits at 2.1/5, Worldpay around 10,000, AstroPay over 9,500. Stripe has none on Trustpilot because it doesn't solicit consumer reviews. Pay.com's 14 reviews is one of the smallest samples in the catalog, though Yaspa, IXOPAY, XAIGATE and PayNearMe each sit on a single review. The two most common operator-relevant complaint themes in the negative reviews are pricing opacity (no public rate card beyond the 2.85% + $0.27 card rate) and application-based onboarding rejecting sub-threshold merchants. Some 1-star reviews appear mis-attributed from Paycom (the Oklahoma City payroll company), which inflates the negative ratio. Read the rating as 'too early to tell' rather than 'bad.'
Client Evidence
One named eCommerce client: Everything5pounds.com (UK discount apparel reseller), whose case study on pay.com cites a 10% boost in authorization rates and quotes CEO Cenk Dumlupinar. Capital.com (CFD trading) has been referenced as a Pay.com merchant via the company's LinkedIn channel. Beyond these two, no marquee logos publicly disclosed on the Pay.com site, no published iGaming operator clients, and no case studies in the format Checkout.com, Stripe, or Adyen use. For an operator audience, the absence of named gambling clients is information by itself: six years in, marquee gambling logos should exist if they are signing in volume.
Operational Details
Business terms, contracts, and support
- Dedicated Account Manager
- Yes for $800k+ annual volume
- Minimum Monthly Volume
- No public minimum, but applications can be declined for failing to meet an internal volume threshold per a Trustpilot company response.
- Contract Lock-In
- No contract lock-in disclosed publicly.
- Migration Support
- No
- Min/Max Transaction
- Not published
- Biometric / One-Click
- Yes
- Reporting
- Real-time dashboard
Founded 2020 by Teddy Sagi (founder of Playtech and of SafeCharge, sold to Nuvei for $889M), Tom Vaknin (Group CEO, ex-CTO Engage.com) and Assaf Cohen (ex-VP Sales Checkout.com, ex-Director BD Payoneer; left Pay.com in February 2024). $100M committed line of credit from Sagi and Fin Capital. Pitched as 'Stripe with smart routing.' Strategic partnership with Volt for open banking (Feb 2025), followed by Paysafe as a recommended acquirer for regulated iGaming (Jan 2026). Named merchants: Everything5pounds.com (case study) and Capital.com (CFD trading).
Frequently Asked Questions
10 questions about Pay.com
PCI DSS compliant, 3D Secure 2 native. Cyprus entity Paycomcy Limited (HE 408974) holds a Central Bank of Cyprus PI license (no. 115.1.2.42); US operations run under Cross River Bank BIN sponsorship. But Pay.com does not hold gambling-jurisdiction licenses: no MGA, UKGC, Isle of Man, or Curacao license. No documented gambling MCC (7995) acquiring relationship beyond the general Cross River sponsorship. For licensed iGaming operators this is a meaningful gap versus Nuvei, Paysafe, or Worldpay. The Teddy Sagi founding investor (Playtech founder) creates iGaming credibility on paper but the product gap remains as of May 2026.
The published US rate is 2.85% + $0.27 per successful card transaction. ACH is $1.00-$5.00 per transaction. Chargeback $20, refund $0.50. 3D Secure free. Settlement free. Card Account Updater $0.25 per update. The rest (FX, rolling reserve, debit, premium, international) is contact-sales for >$800k/year accounts. Comparable to Stripe (2.9% + $0.30) and PayPal (2.9% + $0.49) for SMB eCommerce. Uncompetitive against the 1.5-2.5% range high-volume iGaming gets through Nuvei or Worldpay.
No. Pay.com is fiat only. No published BTC, ETH, USDT, or stablecoin support. For crypto pay-ins and pay-outs use NOWPayments, BitPay, CoinsPaid, or CoinGate. Pay.com's product roadmap has not announced crypto support.
Around 20 named methods: Visa, Mastercard, American Express, Discover, Maestro, PayPal, Apple Pay, Google Pay, ACH (US), and Volt Instant Bank Transfer across 31 open-banking markets (post-February 2025). No PIX, OXXO, Boleto, SPEI, iDEAL-direct, BLIK, GCash, or other LATAM/APAC local methods. By comparison Nuvei offers 720+, Paysafe 260+, Worldpay around 300+.
1-2 weeks for a typical merchant on Shopify, WooCommerce, BigCommerce, or Magento using the pre-built plugin. Custom REST API integrations take longer. CRM platforms Sticky.io, Konnektive, and ChargeNation.io are also natively supported. No native iOS or Android SDK published, so in-app flows rely on web checkout or Volt's SDK for open-banking. Documentation lives at pay.com/docs/api and apiref.pay.com. Sandbox available. No public GitHub organization or community-developed SDKs.
Both are flat-rate: Pay.com at 2.85% + $0.27, Stripe at 2.9% + $0.30. Stripe is instant approval and has 10x the developer ecosystem footprint (every language SDK, robust docs, huge plugin marketplace). Pay.com is application-based onboarding (1-3 weeks) but offers multi-acquirer routing as a stated feature, which Stripe does not, since Stripe traffic runs through its own acquiring relationships. For SMB merchants who care about uptime through fallback acquirers, Pay.com has an edge. For everyone else, Stripe is the deeper product.
Co-founder Assaf Cohen was previously VP Sales at Checkout.com, so there is a cultural and product genealogy connection (Cohen left Pay.com in February 2024; Tom Vaknin is now Group CEO). But Checkout.com is a different scale entirely: FCA-licensed e-money institution, Central Bank of Ireland licensed, 2,275 employees, named iGaming clients, direct acquiring in 60+ markets. Pay.com is roughly 80 employees and rides sponsor-bank rails. Pay.com is what Checkout.com was around 2014; Checkout.com today is what Pay.com is positioning toward.
Cross River Bank is a New Jersey state-chartered bank that provides BIN sponsorship and embedded financial infrastructure to fintechs (Stripe, American Express, Visa Direct partners, many others). Pay.com's US operations run under Cross River sponsorship: Pay.com is Processor/ISO and Cross River is Member Bank. This is a standard structure for non-bank US payment processors. It does not give Pay.com a US gambling acquiring license; Cross River has historically been cautious about gambling exposure.
Teddy Sagi is the founder of Playtech (1999), one of the largest gambling software companies globally and an LSE-listed business for most of its history. He is also a serial fintech and real estate investor. For Pay.com he is co-founder, primary funder (the $100M committed line of credit comes from him plus Fin Capital), and the source of iGaming-industry credibility. The connection explains why Pay.com lists iGaming as a target vertical despite having no licenses or operator clients in production: the strategic intent is real, the product execution is still early.
For licensed gambling operators running MGA/UKGC/Isle of Man jurisdictions: no, not in May 2026. The gap on gambling licenses, platform connectors, named clients, and gambling-specific compliance features is too wide. Use Nuvei, Paysafe, Worldpay, or PayRetailers as the primary stack. For an early-stage operator wanting to pilot a Volt open-banking pay-in flow without committing to a full PSP migration, Pay.com is a usable secondary processor for that specific use case. Watch the company over the next 12 months: the Sagi pedigree and the iGaming strategic positioning suggest more announcements should come.
Our Verdict: Should You Use Pay.com?
Final assessment for iGaming operators
Overall iGaming Score
Summary
Pay.com is an interesting payments orchestration platform with a serious iGaming pedigree on the founder side (Teddy Sagi built Playtech) and a credible operator team under Group CEO Tom Vaknin (co-founder Assaf Cohen, ex-Checkout.com, left in February 2024). The platform itself is best understood as a flat-rate SMB and mid-market eCommerce processor with multi-acquirer routing, Volt open-banking integration, and US rails via Cross River Bank sponsorship. It is not yet an iGaming PSP in any meaningful production sense: no gambling licenses, no operator clients on the website, no SoftSwiss/EveryMatrix/Slotegrator integrations, and no gambling acquiring of its own beyond general Cross River sponsorship. The intent is clear, and the January 2026 Paysafe deal that routes regulated iGaming to a licensed acquirer is the first move that looks like product rather than positioning, but the proof is not yet there.
Strongest Point
Founder-investor pedigree and a coherent orchestration product. Teddy Sagi backing the company with $100M committed and a Playtech-founder reputation creates the strongest iGaming-credibility signal in the SMB processor space, and no other 80-person processor has that pedigree. The orchestration product (multi-acquirer routing, Volt open-banking layer, customizable checkout, three eCommerce platform plugins, Cross River US sponsorship) is a working, sellable bundle for SMB and mid-market merchants in the EU/UK/US triangle. The flat-rate 2.85% + $0.27 is straightforward pricing.
Key Limitation
Zero proof in iGaming, the vertical the company keeps naming. No gambling-jurisdiction license held by Pay.com itself. No public iGaming operator client list. No pre-built integration with any of the major iGaming platforms (SoftSwiss, EveryMatrix, Bragg, Altenar, BetConstruct, Slotegrator). No gambling-specific compliance features (responsible gaming, self-exclusion API, deposit limit enforcement, source-of-funds workflows). No mass-payout product. No LATAM or APAC local methods. The Trustpilot sample of 14 reviews is too small to be a useful trust signal. For a company in production since 2021 these are real gaps relative to where competitors stand.
Recommendation
Skip Pay.com for licensed iGaming production stacks today and use Nuvei, Paysafe, Worldpay, or PayRetailers as the primary processor instead. Watch Pay.com over the next 12-18 months: the Sagi backing plus the Volt iGaming positioning suggest a real product push, and if gambling licenses or platform connectors get announced, the calculus changes quickly. For SMB or mid-market eCommerce in the EU/UK/US triangle with a need for multi-acquirer routing or a Volt open-banking pilot, Pay.com is a reasonable consideration alongside Stripe and Checkout.com.
Pros
- Strong founder-investor pedigree. Teddy Sagi founded Playtech in 1999 and built one of the largest gambling software businesses globally; he co-founded Pay.com and backs it with a $100M committed line of credit alongside Fin Capital. No other 80-person processor has that level of iGaming-industry credibility on the cap table. Co-founder Assaf Cohen brought Checkout.com VP Sales experience, a payments-specific operator background (he left Pay.com in February 2024; Tom Vaknin now runs the company as Group CEO).
- Flat-rate, transparent published US pricing. 2.85% + $0.27 per card transaction, ACH $1-$5, chargeback $20, refund $0.50, 3DS free, settlement free, Card Account Updater $0.25/update. No monthly subscription, no statement fees, no PCI compliance fees, no per-feature add-ons. The predictable cost model is useful for SMB merchants forecasting unit economics, and it matches Stripe (2.9% + $0.30) at the headline.
- Multi-acquirer orchestration built into the product. Per Sonary's editorial review, Pay.com 'works with multiple payment acquirers, and if one system encounters issues, transactions are automatically rerouted to another.' Most SMB-tier processors run on a single acquiring relationship, so an outage at the acquirer side becomes an outage for the merchant. The orchestration layer gives uptime resilience without the merchant having to manage multiple PSPs themselves.
- Four major eCommerce platform plugins. Shopify, WooCommerce, BigCommerce, and Magento all have pre-built integrations, and together those platforms run the majority of SMB eCommerce traffic. Subscription-CRM merchants get native connectors for Sticky.io, Konnektive, and ChargeNation.io. Plugin-based integration drops the setup time to 1-2 weeks for most merchants, faster than custom REST API work. Stripe and Checkout.com have broader plugin marketplaces overall but Pay.com hits the platforms that matter for SMB online retail.
- Native Volt open-banking integration across 31 markets. The February 2025 partnership added Instant Bank Transfer pay-ins to the standard Pay.com checkout, with a Volt SDK option for in-app redirect-less flows. For EU and UK merchants this gives an account-to-account method alongside cards without integrating Trustly or TrueLayer directly. Open banking pay-ins typically run at 0-1% versus 2-3% for cards.
- The pricing page has filled in over time: the early 'We're finalizing our pricing' placeholder gave way to published numbers (2.85% + $0.27, ACH $1-$5, chargeback $20, refund $0.50), an unusual degree of disclosure for the SMB processor tier. The remaining gaps are named rather than hidden behind 'contact sales for custom pricing' pretense, which makes negotiation easier for the merchant.
Cons
- No gambling-jurisdiction licenses. Pay.com does not hold an MGA, UKGC, Isle of Man, Curacao, Kahnawake, or US state gambling license. For licensed iGaming operators where the acquirer is expected to be authorized for gambling MCC 7995, this is disqualifying. Nuvei holds the full stack including US state licenses, and Paysafe holds MGA and UKGC. Pay.com rides Cross River Bank's US sponsorship, which is general processing, not gambling acquiring.
- No documented iGaming track record. Zero public iGaming operator clients on the Pay.com site. No SoftSwiss, EveryMatrix, Bragg, Altenar, BetConstruct, or Slotegrator integration. No published case studies for gambling operators. No gambling-specific product features (responsible gaming API, self-exclusion, deposit limits, source-of-funds workflows). iGaming is named in the February 2025 Volt partnership PR as a target vertical, but the production product gap is still wide.
- Trustpilot sample is too small to be meaningful. 14 total reviews split 64% 5-star / 36% 1-star with zero in the middle. Nuvei has 836 reviews, Paysafe group brands over 100,000 combined (most on paysafecard and Skrill), Worldpay around 10,000, AstroPay over 9,500. The Pay.com sample is one of the smallest in the catalog. Some 1-star reviews appear mis-attributed from Paycom (the unrelated Oklahoma City payroll company). 'Too early to tell' is the only fair reading.
- No mobile SDK, no public GitHub org, minimal developer ecosystem. Pay.com publishes a REST API and three eCommerce platform plugins, but there are no native iOS/Android SDKs, no public language SDKs for JavaScript, Python, Java or PHP, no public GitHub organization, no community-developed integrations, and no npm package presence. For developer-led integration projects this is a meaningful gap versus Stripe, Checkout.com, or Adyen.
- Pricing transparency stops early. The 2.85% + $0.27 published rate is real and chargeback ($20) and refund ($0.50) fees are now published, but there is no published debit card rate, premium card surcharge, international card markup, FX spread, rolling reserve percentage or hold period, or enterprise volume-tier rate card. Procurement teams negotiating against Checkout.com or Nuvei need anchor numbers Pay.com does not provide.
- Coverage gap on LATAM, APAC, Africa, and CIS local methods. Pay.com operates in the EU/UK/US triangle effectively. No PIX, OXXO, Boleto, SPEI, PSE, iDEAL-direct, GCash or M-Pesa, and none of the other regional methods that move money in iGaming-relevant emerging markets. BLIK in Poland is the single country-specific rail named anywhere. AstroPay and PayRetailers cover LATAM, Cellulant covers Africa. Pay.com is not the tool for operators with significant non-Western traffic.
Ready to evaluate Pay.com for your business?
Pay.com vs. Alternatives: How It Compares
Similar payment processing solutions
For licensed iGaming operations, Nuvei is the default enterprise choice: 720+ methods, US state gambling licenses, a DraftKings/FanDuel/BetMGM client roster. Paysafe brings the gambling licensing Pay.com does not have, plus the Skrill and Neteller captive wallet audience, and since January 2026 it sits behind Pay.com as a recommended acquirer anyway. For SMB eCommerce in the EU/UK/US triangle, Stripe and Checkout.com are the natural comparisons. For Volt open-banking specifically, going direct to Trustly or TrueLayer is usually cheaper than going via Pay.com.
When to Choose an Alternative
- Nuvei
Choose Nuvei if you are a licensed iGaming operator at $500k+ monthly. Nuvei holds the gambling licenses Pay.com does not (MGA, UKGC, Isle of Man, US states) and lists DraftKings, FanDuel, and BetMGM as clients. The pricing is heavier (1.5-3.5% plus 5-10% reserve for 6 months) but the product actually does iGaming.
- Paysafe
Choose Paysafe if Skrill and Neteller wallet traffic matters. A captive wallet audience (7.8M active wallet users at Paysafe) that Pay.com cannot replicate. MGA and UKGC licenses, 888 and PokerStars as clients, a full iGaming compliance stack. The trade-off is heavier maintenance fees and a tougher onboarding process.
- Checkout.com
Choose Checkout.com if you want the SMB-to-enterprise eCommerce processor that Pay.com is modeled after. FCA-licensed, Central Bank of Ireland licensed, 2,275 employees, 150+ methods, named iGaming clients. Pay.com's product genealogy runs through co-founder Assaf Cohen, ex-Checkout.com (departed 2024), the same playbook at much larger scale.
- Trustly
Choose Trustly if open banking is the actual need. Pay.com's open-banking layer is a wrapper around Volt; going direct to Trustly typically costs less (0-1%) and gets deeper European bank coverage. For iGaming pay-ins in Nordics, UK, Germany, and Netherlands this is usually the right answer.
- 7.0
Checkout.com
Full-Stack PSP- Deposit Fee
- Custom (Interchange++)
- Settlement
- T+1 - T+3
- Methods
- 150+
- Rating
- 2.2/5
- 6.1
Corefy
Payment Orchestrator- Deposit Fee
- 0.2-0.7%
- Settlement
- Depends
- Methods
- 600+
- Rating
- 4.3/5
- 6.2
Finera
Payment Orchestrator- Deposit Fee
- 0.1-0.5% routing
- Settlement
- Depends on connected
- Methods
- 600+
- 5.4
IXOPAY
Payment Orchestrator- Deposit Fee
- 0.1-0.5% + PSP
- Settlement
- Depends
- Methods
- 300+
- Rating
- 3.2/5
Related Reading
Operator guides and analysis relevant to evaluating Pay.com.
End of Report. Pay.com Provider Assessment Report 2026
Prepared and reviewed by the iGaming Payment Solutions Editorial Team ·