Z.ro Global Payments Review
Is It the Right Payment Solution for Your iGaming Business?
Adequate
Z.ro Global Payments is the Brazilian payment institution that wants to be, in its CEO's words, the 'banco das bets': the bank of the betting companies. The claim has more behind it than most taglines. Z.ro holds its own Central Bank of Brazil Payment Institution license (e-money issuer, granted July 2024) and participates in Pix directly, which puts it in the small group of processors that settle bettor payments in their own name under Law 14.790, the same tier as Pay4Fun and one rung above Bazk, which reaches compliance through Banco Topázio. The product is Pix-as-a-Service: a REST API for pay-ins and payouts that cascades across Z.ro's own rail plus four traditional banks' APIs, quoting 50,000+ Pix per minute at peak and 99.98% availability. The company grew out of Grupo B&T, Brazil's largest FX brokerage, launched in Recife in 2019, took a R$25 million round from a Multinvest Capital fund in October 2021, and in May 2026 acquired Paag's payments vertical in a share swap, bringing in roughly 30 regulated betting houses' processing and installing Paag's founders at the head of a dedicated iGaming division. The client evidence is a mix: F12 Bet shows 'Pix via Zro Bank' at its cashier, independently of anything Z.ro says, while Betnacional, Aposta Ganha, H2 Bet, Galera Bet and Caesars rest on a September 2024 statement by the CEO. The limits are just as clear. iGaming rails are Brazil-only, nothing about pricing is published, the stance is regulated-market-first with no grey/offshore path, and BCB Resolution 561 will ban crypto settlement in its cross-border eFX product from October 2026.
Quick Info
- Type
- Brazil Pix infrastructure PSP
- Founded
- 2019
- HQ
- Recife, Brazil
- Pricing
- Custom
- APMs
- N/A
- Settlement
- N/A
iGaming Score
- iGaming Fit
- 7.5
- Geographic Coverage
- 3.0
- Security & Compliance
- 4.0
- Fees & Pricing
- 5.5
- Tech & Integration
- 5.0
- User Trust
- 5.0
Our iGaming Score: 5.2/10
Weighted scoring across five criteria
| Criterion | Weight | Score | Rating |
|---|---|---|---|
| iGaming Fit iGaming is the lead vertical: CEO's stated goal is to be 'the bank of the bets', present in 20+ license-applicant operators (Sept 2024), dedicated iGaming division under ex-Paag executives since May 2026, IBIA Payment Provider Forum founding member | 30% | 7.5 | Strong |
| Geographic Coverage Brazil only for iGaming rails (Pix, TED). Mexico, Argentina, Chile and Peru operations opened 2025-2026 but are cross-border/eFX build-out, not gaming-grade local acquiring. 6 countries of operations | 22% | 3.0 | Weak |
| Security & Compliance Own BCB Payment Institution license (e-money issuer, July 2024) and direct Pix participation, the strongest license posture available for Brazilian bettor payments. No PCI DSS, MGA or FCA published; Swiss cross-border license is company-stated, single source | 20% | 4.0 | Weak |
| Fees & Pricing Nothing published: no rates, setup, reserve, FX markup or volume minimums. Custom quotes only. Pix rail economics suggest well under 2%, but that is inference, not a Z.ro number | 16% | 5.5 | Adequate |
| Tech & Integration Engineering-grade REST docs at docs.zroglobal.io: webhooks, idempotency, rate limiting, replay protection, sandbox at paas-hml.zrobank.xyz. No public SDKs, no SoftSwiss/EveryMatrix connector | 12% | 5.0 | Adequate |
| User Trust No Trustpilot profile. Glassdoor 4.4/5 from 38 reviews; Reclame Aqui rates the Z.ro Global profile 8.9/10 'Ótimo' with 100% of complaints answered. Headline volume and share figures are company-stated | 0% | 5.0 | Adequate |
| Overall | 100% | 5.2 | Adequate |
We score each provider on 5 weighted criteria using a 1 to 10 scale. iGaming Fit carries the most weight at 30% because that is what matters most for gambling operators. Geographic Coverage gets 22%. Security & Compliance gets 20%. Fees & Pricing gets 16%. Tech & Integration gets 12%. The final score is a weighted average of those 5. Trustpilot is shown for context but carries no weight, since player reviews of casinos are not a read on B2B acquiring quality.
Score Explanation
Z.ro scores strongest on iGaming Fit and Security, which for once point at the same fact. The company holds its own BCB Payment Institution license and settles Pix in its own name, so the compliance that Law 14.790 demands of bettor payments sits inside the contracted entity rather than at a partner bank, and everything around that license is aimed at betting: the 'banco das bets' ambition, the 20+ license-applicant operators the CEO named in September 2024, the ex-Paag iGaming division, the ANJL and IBIA memberships. Geographic Coverage is capped by the same design choice that makes the license valuable, because Pix and TED are Brazilian rails and the Mexico, Argentina, Chile and Peru operations are early cross-border plumbing rather than gaming-grade local acquiring. Fees can't be graded on evidence since nothing is published and every deal is a custom quote; the Pix rail is cheap to run, so the negotiated numbers are probably competitive, but that is inference. Tech lands above the Brazilian peer group on documentation quality, with a public REST doc set covering webhooks, idempotency, rate limiting and replay protection plus a sandbox, and below the global PSPs on ecosystem, with no SDKs and no platform connectors. User Trust rests on local signals: no Trustpilot exists, while Glassdoor (4.4/5, 38 reviews) and a Reclame Aqui 8.9/10 'Ótimo' are both strong for a Brazilian fintech, and the business-scale claims (combined ~700 million transactions a year post-Paag, iGaming going from 25% to 35% of revenue) come from the company rather than an audit.
Who Is Z.ro Global Payments Best For?
Weighted scoring across five criteria
Recommended For
- Licensed .bet.br operators that want the licensed entity on the contract. Licensed .bet.br operators that want their Pix processor to be the licensed entity, not a reseller of one. Z.ro is a BCB-authorized Payment Institution and a direct Pix participant, so under Law 14.790 it intermediates bettor payments in its own name. If your compliance team drew the same conclusion about Bazk's Banco Topázio structure that most do, that the extra layer is workable but not preferable, Z.ro and Pay4Fun are the two Brazil specialists that remove it.
- High-volume operators where Pix uptime is revenue. Operators running volume where Pix downtime is measured in lost deposits per minute. The Pix-as-a-Service gateway cascades Z.ro's own rail across four partner banks' APIs and the company quotes 50,000+ Pix per minute at peak with 99.98% availability. Those are vendor figures, but the multi-bank architecture behind them is real, and it exists because betting traffic spikes around match events in a way single-rail setups handle badly.
- Operators that vet a PSP by its API docs. Operators whose integration decision starts with the documentation. docs.zroglobal.io reads like it was written for engineers rather than sales: authentication, idempotency, rate limiting, request IDs, webhooks, replay protection and a changelog, with a homologation sandbox at paas-hml.zrobank.xyz. Among Brazilian betting PSPs that is unusually good, and it shortens the evaluation cycle because you can scope the build before talking to anyone.
- Operators that value an ecosystem-embedded Brazilian partner. Operators that want a partner wired into the regulated Brazilian ecosystem. Z.ro is a founding member of the IBIA Payment Provider Forum alongside Pay4Fun, Bazk and OKTO, an ANJL associate next to the operators themselves, and visible enough locally to sponsor Sport Club do Recife and run its ticketing and membership money. Post-Paag, the iGaming division is led by João Fraga and Ricardo Vidal, who built Paag's book of roughly 30 regulated betting houses.
Not Recommended For
- Operators outside Brazil. Anyone whose players are mostly outside Brazil. The iGaming rails are Pix and TED, both Brazilian, and the CPF name-match ties deposits to Brazilian bettors. The Mexico, Argentina, Chile and Peru operations opened in 2025-2026 are cross-border and eFX infrastructure being built out, not local acquiring you can put in a cashier today. PayRetailers and EBANX cover the rest of LATAM now.
- Grey and offshore operators. Grey-market and offshore operators. Z.ro's posture is regulated-market-first: every public statement references licensed or license-applicant .bet.br operators, the Paag division states it works only with regulated betting houses, and the company sits inside ANJL and IBIA, the integrity side of the market. There is no evidence it processes offshore flow, and its license gives it every reason not to. A grey operator needs a different kind of partner entirely.
- Operators that need published, benchmarkable pricing. Operators that need a rate card before a call. Nothing is published: no deposit or withdrawal rates, no setup fee, no rolling reserve, no FX markup, no volume minimums. Every deal is a custom quote, which favors operators with volume and leaves smaller brands negotiating blind. If pricing transparency is a hard requirement, EBANX publishes tiers and most global PSPs at least publish entry rates.
- Operators planning on stablecoin settlement. Operators building settlement plans around crypto or stablecoins. Z.ro sells Crypto-as-a-Service and cross-border eFX, and BCB Resolution 561, published in April 2026 and effective October 1, 2026, bans crypto and stablecoin settlement in eFX cross-border operations. That regulation lands directly on this product line. Whatever a sales deck said before October 2026, the rail narrows to domestic and custodial use after it.
- Operators that need SDKs or platform connectors. Operators that integrate through platform connectors or need mobile SDKs. There is no SoftSwiss, EveryMatrix or Slotegrator integration on record and no public SDK; the path is a direct server-to-server REST build. The docs make that build easier than most, but if your stack expects a pre-built cashier connector, Z.ro isn't offering one.
Geographic Coverage
Per-market verdict, regions, and market focus
One provider, two answers. The verdict flips depending on who is asking, and that is the point. The overall score rates the company. This rates the fit for your market.
Offshore operator
Curaçao / Anjouan licence, serving grey and restricted markets.
Licensed operator
Holds the local licence in a regulated market.
Market-by-market verdict
For an offshore operator: Solid as a sportsbook processor in Brazil, and across the markets below.
| Market | Casino | Sportsbook |
|---|---|---|
| BR Brazil | Solid67 Verified | Solid67 Verified |
The tier is the verdict. The small number orders providers inside a tier; it is not a provider-level score. The grey line under each verdict is the evidence grade: Verified means named clients we can point to, Trade-known means known in the trade, Provider-claimed means the provider's word, discounted in the math. Full method on our methodology page.
Regions
- Latin America
Coverage Analysis
Brazil, for anything an iGaming operator would integrate today. Pix and TED are Brazilian rails, the CPF name-match ties deposits to Brazilian bettors, and the license that makes Z.ro valuable is a Brazilian license. The company operates in six countries, with Mexico, Argentina, Chile and Peru opened in 2025-2026, but those operations are cross-border eFX and local-payments build-out: the Mexico unit targets R$1 billion in monthly volume only by the end of 2027, and the roadmap runs Colombia in 2027, then Ecuador, Central America, Bolivia, Paraguay and Uruguay. None of that is gaming-grade local acquiring yet, so we list Brazil as the only market and treat LATAM expansion as intent.
Regional Breakdown
Within Brazil the coverage is national and the architecture is the differentiator: direct Pix participation plus a cascade across four partner banks' APIs. For comparison, Pay4Fun is Brazil-only with its own Bacen PI license and a consumer wallet on top; Bazk is Brazil-only through Banco Topázio's license with a 10-bank cascade; PayRetailers and EBANX cover Brazil as one market among many across LATAM. An operator whose roadmap is Brazil now and Spanish-LATAM next runs Z.ro (or Pay4Fun) for Brazil and adds a regional provider for the rest, at least until Z.ro's international build-out produces live gaming rails.
Key Features for iGaming Operators
Products, payment methods, and verticals
Key Products
Pix-as-a-Service API, Crypto-as-a-Service, cross-border eFX, BaaS, card gateway
The core product is Pix-as-a-Service, launched in August 2022 for institutional clients: pay-in and payout over a REST API with dynamic QR codes, positioned as a multi-bank gateway that cascades Z.ro's own Pix rail with four traditional banks' APIs for what the company calls 100% liquidity, 24/7. That cascade is the engineering answer to betting's traffic profile, where deposits spike around events and a single bank's API becoming slow costs real money; Z.ro quotes 50,000+ Pix per minute at peak and 99.98% availability, both company figures. Around the Pix core sit three more API families. Crypto-as-a-Service provides B2B crypto endpoints, a heritage of the consumer app era when the bank offered BRL plus crypto accounts with Bitcoin cashback, and today serves exchanges such as Binance and Foxbit. Cross-border eFX handles multi-currency settlement, the piece being extended through the Mexico, Argentina, Chile and Peru operations. BaaS supplies banking infrastructure to fintechs, including reselling indirect Pix access to companies without their own BCB authorization. A card payments gateway also appears in the docs, though credit cards are banned for Brazilian bettor payments, so it is not an iGaming rail. Since April 2026 the company is purely B2B, having closed all consumer accounts, and it reports around 200 business clients.
Payment Methods
Two methods, one of which matters. Pix carries roughly 90-96% of Brazilian iGaming deposit volume in 2026, settles in seconds around the clock, and is the entire reason this catalog entry exists; Z.ro delivers it as an API with dynamic QR codes, pay-in and payout, cascaded across its own rail and four partner banks. TED bank transfer is the legacy wire, present but marginal. There is no boleto product documented on the B2B side, and the card gateway in the docs is not usable for betting because Law 14.790 banned credit cards for bettor payments. Crypto endpoints exist through Crypto-as-a-Service but are a separate B2B product for exchanges and corporates, not a bettor-facing method, and Brazilian regulation bans crypto for bettor payments anyway. The average betting Pix ticket Z.ro cited in 2023 was about R$20, which tells you the volume profile this infrastructure is sized for.
Verticals
iGaming leads, and the company says so in its own materials: the homepage vertical list includes Online Gaming and Sports Betting, and the CEO's stated ambition is to be the bank of the bets. iGaming was 25% of revenue at the time of the Paag deal, projected by the company to reach 35% within a year, and the dedicated iGaming division under ex-Paag leadership formalizes the focus. The rest of the book is crypto exchanges (Binance, Foxbit), e-commerce, streaming and marketplaces, plus BaaS clients consuming Pix infrastructure, and one sports property, Sport Club do Recife, where Z.ro runs ticketing and membership money under a sponsorship deal. The posture across all of it is regulated-market-first: licensed operators, integrity memberships, no grey-market marketing. That is a feature for a .bet.br operator and a disqualifier for an offshore one, which is the cleanest way to know whether Z.ro is for you.
- iGaming (betting
- online gaming)
- crypto exchanges
- e-commerce
- streaming
- marketplaces
| Feature | Status | Details |
|---|---|---|
| Deposit Processing | Available | Instant (Pix) |
| Withdrawal / Payout | Available | Instant (Pix, 24/7) |
| Instant Withdrawals | Available | Instant (Pix, 24/7) |
| KYC / AML Built-in | Available | Semi-auto (Persona + Serpro) |
| Chargeback Protection | Not available | Merchant |
| Multi-Currency | Available | BRL, USD (eFX cross-border) |
| API Integration | Available | Single REST API |
| Local Payment Methods | Available | Varies by market |
| iGaming Specialization | Available | Own BCB license + direct Pix participation, multi-bank Pix cascade, dedicated iGaming division (ex-Paag), IBIA founding member |
| Geographic Coverage | Available | 6 countries across Latin America |
Pricing & Fee Structure
Fee structure and pricing model
Pricing & Fee Structure
Custom pricing model
Contact
Contact
N/A
N/A
N/A
N/A
No
Pricing Details
There is no published pricing at all. No deposit or withdrawal rates, no setup fee, no rolling reserve, no FX markup, no minimum volumes, no contract terms; searches in Portuguese and English for rates and tariffs come back empty, and the company sells on custom quotes. For calibration, Pix costs a licensed institution close to nothing to move, so Brazilian Pix-heavy gateways generally price well under 2%, and a direct participant like Z.ro has better unit economics than a reseller riding someone else's license. That suggests competitive quotes for volume operators, but it is rail-economics inference, not a Z.ro number. The company's revenue trajectory (R$22.5 billion processed in 2023, a R$100 million net-revenue target for 2024 at roughly 40% EBITDA) tells you the margins exist; it does not tell you your rate.
Negotiation Tips
Get the Pix rate quoted standalone, not blended with eFX or crypto services, because the Pix leg is where the cost floor is lowest and a direct participant has room to move. Run the quote against Pay4Fun in parallel, since it holds the same license tier and wants the same .bet.br volume, and add Bazk as the third bid if you can live with its partner-bank structure; three Brazil specialists bidding is the only real leverage against quote-only pricing. Ask in writing about merchant settlement timing, rolling reserve and any minimums, none of which are published. If you use the cross-border eFX product, get the FX spread disclosed per corridor, and get contractual language on what happens to settlement mechanics when BCB Resolution 561 takes effect in October 2026, because that regulation rewrites the crypto-settlement option mid-contract.
Speed & Settlement
Transaction processing and settlement timelines
Instant (Pix)
Player-initiatedInstant (Pix, 24/7)
Operator payoutN/A
To operator accountBRL primary; multi-currency via eFX cross-border
Settlement optionsPix does the work here, and Pix is instant: deposits confirm in seconds and payouts reach players' bank accounts in seconds, 24 hours a day including weekends, because the rail itself settles in real time. What Z.ro adds is availability engineering rather than raw speed, cascading its own direct Pix participation across four partner banks' APIs so that a slow or failing bank rail gets routed around during traffic spikes; the company quotes 99.98% availability and capacity above 50,000 Pix per minute, both self-reported. TED transfers follow standard Brazilian banking hours and are marginal in practice. The unpublished part is merchant-side settlement: player-facing Pix is instant, but Z.ro does not publish how quickly funds land in the operator's own account, nor a refund-processing window, so both belong in the contract conversation. Cross-border settlement through eFX depends on the FX leg, and from October 1, 2026 that leg cannot settle in crypto or stablecoins under BCB Resolution 561, which removes the fastest-moving option that product had.
Integration & Tech
Developer experience and technical capabilities
- API Type
- Single REST API
- Onboarding
- N/A
- Sandbox
- Test/homologation environment at paas-hml.zrobank.xyz documented alongside the production API.
- Mobile SDK
- No
- White-Label
- No
- Docs Quality
- Good
Integration Assessment
One REST API family per product (PaaS for Pix, CaaS for crypto, BaaS, card gateway), documented at docs.zroglobal.io with API ID + Key authentication, webhooks, idempotency, rate limiting, request IDs, pagination, replay protection and a changelog. A homologation sandbox runs at paas-hml.zrobank.xyz. The docs read as engineering-grade, which is not the norm among Brazilian betting PSPs and shortens scoping considerably. What's missing is everything around the API: no public SDKs, no SoftSwiss, EveryMatrix or Slotegrator connector, and a small GitHub org (github.com/coinwise-io, still branded Z.ro Bank) whose useful public output is Pix parsing and validation tooling in JavaScript rather than merchant libraries. Onboarding is described as register, receive credentials, integrate, with no published timelines; identity and compliance checks run through Persona and Serpro. A competent team should scope the Pix integration from the docs alone, but plan for a direct server-to-server build.
Risk & Compliance
Licensing, fraud prevention, and regulatory compliance
- KYC/AML Automation
- Available. Semi-auto (Persona + Serpro)
- Chargeback Protection
- Not available. Merchant
- Licenses
- Brazil Central Bank Payment Institution (e-money issuer, 2024), direct Pix participant; PCI status unpublished
- Fraud Prevention
- Transaction monitoring + IBIA integrity data-sharing
- Responsible Gaming
- Founding member of the IBIA Payment Provider Forum (February 2025), the betting-integrity body sharing fraud data for the Brazilian market alongside Pay4Fun, Bazk, OKTO, VPag and Onekey Payments. Z.ro is the payments layer; player-facing RG controls sit with the operator.
- Tokenization
- No
- Dispute Resolution
- N/A
Compliance Context
The load-bearing element is the license: a BCB Payment Institution authorization in the e-money issuer modality, which brings direct Pix participation and Central Bank supervision of the entity that actually holds the flow. For bettor payments that is the strongest posture available in Brazil, and it is Z.ro's own rather than a partner's. KYC runs on Persona with Serpro integration for CPF data, enforcing the Law 14.790 requirement that the Pix sender match the registered bettor. The API layer documents idempotency, replay protection and rate limiting, which are the controls an engineer would look for. On the integrity side, IBIA Payment Provider Forum founding membership means Z.ro shares betting-fraud data with the rest of the regulated ecosystem. The gaps: no published PCI DSS attestation (relevant to the card gateway more than to Pix), no ISO 27001 or SOC 2 on record, no disclosed third-party fraud ML vendor, and the Swiss license claim rests on one press mention. Diligence teams should request the certifications directly.
About Z.ro Global Payments: Company Background
Company and product information
- Company Name
- Z.ro Global Payments
- Headquarters
- Recife, Brazil
- Founded
- 2019
- Employees
- ~150 professionals across 6 countries (company-stated, 2026). Part of Grupo B&T, Brazil's largest FX brokerage group. Legal entity: ZERO INSTITUIÇÃO DE PAGAMENTO S.A., CNPJ 26.264.220/0001-16, Recife, PE.
- Company Type
- Private
- Product Type
- Brazil Pix infrastructure PSP
- Licenses
- Brazil Central Bank Payment Institution (e-money issuer, 2024), direct Pix participant; PCI status unpublished
- Key Products
- Pix-as-a-Service API, Crypto-as-a-Service, cross-border eFX, BaaS, card gateway
- Website
- zro.global
- Supported Verticals
- iGaming (betting, online gaming), crypto exchanges, e-commerce, streaming, marketplaces
- Integration Type
- Single REST API
- Settlement Speed
- N/A
- Onboarding Speed
- N/A
- Notable Clients
- F12 Bet, Betnacional, Aposta Ganha, H2 Bet, Galera Bet, Caesars Sportsbook (BR)
Company History
Z.ro launched in 2019 at Porto Digital in Recife as Zro Bank, a fintech inside Grupo B&T, the FX brokerage group that has run for 27 years and calls itself Brazil's largest. The founder story explains the DNA: CEO Edisio Pereira Neto founded the FX brokerage Europa Câmbio at 16, sold it to Grupo B&T for over R$35 million in 2015, joined B&T's board, and in 2018 started the crypto fintech Bitblue. Zro Bank combined the two threads, marketing itself as Brazil's first multi-currency digital bank and the first 'chatbank' in Latin America, with a consumer app offering BRL and crypto accounts. The legal entity, ZERO INSTITUIÇÃO DE PAGAMENTO S.A. (CNPJ 26.264.220/0001-16), had been registered back in 2016, well before the brand existed.
The first external money arrived in October 2021: R$25 million from a Multinvest Capital fund, in a round targeting R$61 million. The strategic turn came in August 2022 with Pix-as-a-Service for institutional clients, and by February 2023 the company crossed R$1 billion in Pix processed and pivoted openly to B2B, naming betting sites and game developers as target segments. The 2023 numbers showed why: R$22.5 billion processed across the platform and net revenue up 1,200%. In April 2024 the CEO told the trade press the goal was to consolidate as 'o banco das bets no Brasil', with a 2024 target of R$100 million in net revenue at roughly 40% EBITDA.
July 24, 2024 was the structural date: the Central Bank of Brazil authorized Zro Bank as a Payment Institution in the e-money issuer modality, making it a direct Pix participant (ISPB 26264220) and ending its dependence on Banco Topázio, through which it had previously reached Pix as an indirect participant. The timing mattered, because Law 14.790 reserves bettor-payment intermediation for BCB-authorized institutions and Resolution BCB 429/2024 closed Pix to unauthorized newcomers. Two months later the CEO said Z.ro was present in more than 20 betting operators that had applied for federal licenses, naming Betnacional, Aposta Ganha, H2 Bet, F12 Bet, Galera Bet and Caesars.
In 2025 the company rebranded from Zro Bank to Z.ro Global Payments, hired Rafael Lavezzo, a former Nuvei SVP for LATAM, as CEO of Z.ro International, opened operations in Argentina, Chile, Peru and then Mexico, became a founding member of the IBIA Payment Provider Forum in February, and signed a two-year sponsorship and payments deal with Sport Club do Recife covering sleeve branding, ticketing and membership money management. In April 2026 it closed all remaining consumer accounts to go pure B2B, and in May 2026 it acquired Paag's payments vertical in a share swap of undisclosed value, after a planned BS2 investment in Paag collapsed over contractual disagreements. Paag's founder João Fraga and CSO Ricardo Vidal became Z.ro partners and now lead the iGaming division; the combined operation claims around 700 million transactions a year, and the company projects iGaming growing from 25% to 35% of revenue within a year.
What Users Say About Z.ro Global Payments
Our analysis of 0 reviews from Trustpilot and industry sources
Trustpilot Presence
Z.ro has no Trustpilot profile as of July 2026, under either the current Z.ro Global brand or the legacy Zro Bank name. That is normal for a Brazilian B2B processor: players see 'Pix' at the cashier, not the institution behind it, and Brazilian consumer feedback concentrates on Reclame Aqui, where the Z.ro Global profile scores 8.9/10 'Ótimo' with 100% of complaints answered. We don't render rating-distribution bars without a Trustpilot dataset, and we don't fabricate one.
Notable Clients
F12 Bet, Betnacional, Aposta Ganha, H2 Bet, Galera Bet, Caesars Sportsbook (BR)
The client list deserves honest grading, because the evidence quality varies. F12 Bet is the strongest name: Gazeta Esportiva's independent review of the operator lists withdrawals as 'Pix via Zro Bank or Pix via Stars Pay', which is cashier-level corroboration that owes nothing to Z.ro's marketing. Betnacional, Aposta Ganha, H2 Bet, Galera Bet and Caesars Sportsbook trace to a single source: the CEO's September 2024 interview with GamesBras, in which he said Z.ro was present in more than 20 license-applicant operators and named those brands. We carry them as stated rather than confirmed, and note that the list predates final licensing, so some churn is possible; Caesars operates in Brazil through BIG Brazil under a definitive license granted in February 2025, so the brand itself remains live in the market. The Paag acquisition added a book Paag described as roughly 30 betting houses, all regulated per its own policy, with only one client overlapping Z.ro's existing book, though Paag never named its operators publicly. Outside gaming, the company serves Binance and Foxbit on the crypto side and runs the club-payments deal with Sport Club do Recife. Around 200 business clients total is the company's figure.
Operational Details
Business terms, contracts, and support
- Dedicated Account Manager
- Yes (iGaming division led by ex-Paag executives)
- Minimum Monthly Volume
- N/A
- Contract Lock-In
- N/A
- Migration Support
- No
- Min/Max Transaction
- N/A
- Mass Payouts
- real-time via Pix, No published limit
- Biometric / One-Click
- No
- Reporting
- Webhooks + API status endpoints
Reclame Aqui (BR complaint platform): 8.9/10 "Ótimo" on the Z.ro Global profile, 100% of complaints answered, 76% would do business again; strong for a Brazilian fintech. Legacy consumer-app complaints predate the April 2026 B2C shutdown. Rebranded from Zro Bank to Z.ro Global Payments in 2025.
Frequently Asked Questions
10 questions about Z.ro Global Payments
It sells Pix processing as an API to businesses, with licensed Brazilian betting operators as its flagship segment. The core product, Pix-as-a-Service, handles pay-ins and payouts with dynamic QR codes and cascades across Z.ro's own direct Pix rail plus four partner banks for uptime. Around it sit Crypto-as-a-Service for exchanges, cross-border eFX, banking-as-a-service infrastructure and a card gateway. It grew out of Grupo B&T, Brazil's largest FX brokerage, launched in Recife in 2019 as Zro Bank, and became a pure B2B company in April 2026.
Its regulatory posture is the strongest kind available for Brazilian bettor payments: a Central Bank of Brazil Payment Institution license (e-money issuer, granted July 2024) with direct Pix participation, which is what Law 14.790 requires of institutions intermediating bettor money. It is an IBIA Payment Provider Forum founding member and an ANJL associate. The gaps are certifications rather than licensing: no published PCI DSS, ISO 27001 or SOC 2, and the Swiss cross-border license it mentions traces to a single press account. Request the paperwork directly during diligence.
Unknown until you get a quote. Z.ro publishes no rates, setup fees, reserves, FX markups or minimums. Pix is a near-zero-cost rail for a direct participant, and Brazilian Pix gateways generally price well under 2%, so competitive quotes are likely for volume operators, but that is inference from rail economics. Negotiate with a parallel Pay4Fun quote in hand, since it holds the same license tier and competes for the same licensed operators.
F12 Bet is independently corroborated: Gazeta Esportiva's review lists 'Pix via Zro Bank' at the cashier. Betnacional, Aposta Ganha, H2 Bet, Galera Bet and Caesars Sportsbook were named by CEO Edisio Pereira Neto in a September 2024 GamesBras interview, in which he said Z.ro was present in more than 20 license-applicant operators; we grade those as stated rather than confirmed. The May 2026 Paag acquisition added roughly 30 regulated betting houses' processing, though Paag never published its client names.
They are the two Brazil specialists holding their own Bacen Payment Institution licenses, so the compliance tier is the same. Pay4Fun got there earlier (2022, the first PI authorized for betting), runs a 2-million-user consumer wallet alongside its gateway, and has the longer regulated-market track record. Z.ro is infrastructure-first: no consumer product since April 2026, a multi-bank Pix cascade built for peak throughput, notably strong API documentation, plus crypto and eFX rails Pay4Fun doesn't have. Wallet and track record versus throughput and engineering is the honest trade.
Licensing. Z.ro holds its own BCB Payment Institution license and settles Pix as a direct participant; Bazk is not itself Bacen-licensed and reaches bettor-payment compliance through Banco Topázio under its Topázio Powered by Bazk product. Both are Brazil-only, Pix-first and IBIA members. Bazk courts high-risk verticals more openly and markets an in-cashier Direct Pix experience; Z.ro is regulated-market-first and sells to the licensed segment. A compliance team that wants the contracted entity to hold the license lands on Z.ro or Pay4Fun.
The payments vertical only, in a share swap of undisclosed value announced in May 2026; Paag's fraud product (Paag Shield) and engagement product (Paag Engage) stayed independent. The deal followed a collapsed BS2 investment in Paag. Paag founder João Fraga and CSO Ricardo Vidal became Z.ro partners and lead the new iGaming division, bringing a book Paag described as roughly 30 regulated betting houses with only one client overlapping Z.ro's. The combined operation claims around 700 million transactions a year, and Z.ro projects iGaming rising from 25% to 35% of its revenue within a year; both figures are company guidance.
For businesses, yes; for bettors, no. Crypto-as-a-Service provides B2B crypto endpoints and serves exchanges like Binance and Foxbit, but Brazilian regulation bans crypto for bettor payments, so it is not a cashier method. The bigger caveat is BCB Resolution 561, effective October 1, 2026, which bans crypto and stablecoin settlement in eFX cross-border operations, exactly where Z.ro's crypto and FX products intersect. Operators planning cross-border treasury around stablecoins should price that regulation in now.
It has none; no profile exists under Z.ro Global or the legacy Zro Bank brand as of July 2026. The local signals stand in: Reclame Aqui rates the Z.ro Global profile 8.9/10 'Ótimo' with 100% of complaints answered and 76% saying they would return, on a small base of around 25 evaluated complaints, and Glassdoor shows 4.4/5 from 38 employee reviews. Older Reclame Aqui complaints target the consumer app, which Z.ro shut down in April 2026.
It is a closed private company (ZERO INSTITUIÇÃO DE PAGAMENTO S.A., CNPJ 26.264.220/0001-16, Recife) inside Grupo B&T, the 27-year-old FX brokerage group. Founder and CEO Edisio Pereira Neto sold his previous FX brokerage to B&T in 2015 and sits on its board. The only disclosed external round is R$25 million from a Multinvest Capital fund in October 2021. The May 2026 Paag deal was paid in equity, making Paag's founders partners. About 150 people work across six countries, per the company.
Our Verdict: Should You Use Z.ro Global Payments?
Final assessment for iGaming operators
Overall iGaming Score
Summary
Z.ro is the infrastructure bet among Brazil's betting-payment specialists: its own BCB license, direct Pix participation, a multi-bank cascade built for peak betting traffic, and since May 2026 a dedicated iGaming division running the acquired Paag book. For a licensed .bet.br operator it belongs on the same shortlist as Pay4Fun, and ahead of Bazk if the contracted entity holding the license matters to you. For everyone else the fit collapses quickly: the gaming rails stop at Brazil's border, the pricing is a black box until quoted, the posture is regulated-market-only, and the crypto/eFX side is about to be narrowed by BCB Resolution 561.
Strongest Point
The license-plus-architecture combination. Z.ro settles bettor payments in its own name as a BCB-authorized e-money issuer and direct Pix participant, and it runs that license through a cascade of its own rail plus four partner banks, quoting 50,000+ Pix per minute and 99.98% availability. Add the ex-Paag iGaming division, the IBIA founding membership and API docs good enough to scope a build from, and this is the most infrastructure-serious of the Brazilian betting specialists.
Key Limitation
Concentration and opacity. Everything an operator would buy is Brazilian, so the value is one market deep, and the evidence thins where it matters commercially: no published pricing of any kind, a client list where five of six names rest on one CEO interview, volume and revenue-mix figures that are company guidance, and a Swiss license claim with a single source. The crypto and eFX products carry a dated regulatory hit, since BCB Resolution 561 bans crypto settlement in eFX from October 1, 2026.
Recommendation
If you run or are launching a licensed .bet.br operation, put Z.ro in a head-to-head with Pay4Fun and make them bid against each other; go in asking for the standalone Pix rate, merchant settlement timing, reserve terms and two operator references in your tier. Choose Z.ro when throughput engineering, the direct license and API quality weigh more than Pay4Fun's longer track record and consumer wallet. Pair it with PayRetailers or AstroPay for Spanish-LATAM and a global PSP for cards. If you operate offshore or grey, this is not your provider, by its own design. Updated July 2026.
Pros
- Own BCB Payment Institution license (e-money issuer, July 2024) with direct Pix participation, so it settles bettor payments in its own name under Law 14.790, the same tier as Pay4Fun and structurally cleaner than partner-bank arrangements like Bazk's.
- Multi-bank Pix architecture built for betting traffic: Z.ro's own rail cascaded with four partner banks' APIs, quoted at 50,000+ Pix per minute at peak and 99.98% availability, with pay-in and payout both instant and 24/7.
- A real iGaming organization, not a vertical on a slide: the CEO's stated goal is to be the bank of the bets, the company was present in 20+ license-applicant operators as of September 2024, and since May 2026 a dedicated iGaming division is run by the ex-Paag founders who brought roughly 30 regulated betting houses' processing with them.
- Engineering-grade public API documentation at docs.zroglobal.io, covering idempotency, webhooks, rate limiting, replay protection and a sandbox, which is rare among Brazilian betting PSPs and cuts evaluation and build time.
- Deep ecosystem placement in regulated Brazilian betting: IBIA Payment Provider Forum founding member alongside Pay4Fun, Bazk and OKTO, ANJL associate, Grupo B&T ownership, and a club-payments deal with Sport Club do Recife.
- Strong local reputation signals where they exist: Reclame Aqui 8.9/10 'Ótimo' with 100% of complaints answered, Glassdoor 4.4/5 from 38 reviews, and independent cashier-level corroboration of the F12 Bet relationship.
Cons
- Brazil-only for anything an operator can use: Pix and TED with a CPF name-match, while the Mexico, Argentina, Chile and Peru operations are early cross-border build-out rather than live gaming rails.
- Zero pricing transparency: no rates, setup, reserve, FX markup, minimums or contract terms anywhere public, so benchmarking depends entirely on the quote you can extract.
- The client list is mostly single-source: aside from F12 Bet's independent cashier corroboration, the named operators rest on one September 2024 CEO interview that predates final licensing, and Paag's 30-house book was never published.
- BCB Resolution 561 (effective October 1, 2026) bans crypto and stablecoin settlement in eFX cross-border operations, a direct hit on the CaaS-plus-eFX rail Z.ro sells for cross-border treasury.
- Thin developer ecosystem around good docs: no public SDKs, no SoftSwiss, EveryMatrix or Slotegrator connector, and a small GitHub presence still branded under the old name.
- Key scale figures are company guidance rather than audited fact: the ~700 million combined transactions a year, the 25% to 35% iGaming revenue projection, the 99.98% availability, and a Swiss license claim with a single press source.
Ready to evaluate Z.ro Global Payments for your business?
Z.ro Global Payments vs. Alternatives: How It Compares
Similar payment processing solutions
The Brazil-specialist shortlist is Z.ro, Pay4Fun and Bazk, and the differences are licensing and temperament: Pay4Fun matches Z.ro's own-license tier with a longer track record and a consumer wallet, while Bazk rides Banco Topázio's license and courts high-risk verticals more openly. If Brazil is one market among several for you, PayRetailers and EBANX cover the region from a single contract, and Mercado Pago or PagSeguro make sense where consumer brand or full-stack Brazilian acquiring matters more than a betting-dedicated pipe. Most operators run a Brazil specialist next to a regional or global provider rather than choosing one.
When to Choose an Alternative
- Pay4Fun
Choose Pay4Fun if you want the same directly-licensed Bacen Payment Institution setup plus a 2M-user consumer wallet and a longer regulated-market track record; it was the first PI authorized for the betting segment.
- Bazk
Choose Bazk if you want a Brazil-only direct-Pix cashier experience from a smaller high-risk-native vendor and don't mind that it settles through Banco Topázio instead of its own BCB license.
- PayRetailers
Choose PayRetailers if you need Brazil as one of many LATAM markets: 300+ local methods across the region against Z.ro's Brazil-first footprint.
- EBANX
Choose EBANX if you want a mature cross-border LATAM processor with published tiers, and can live with its regulated-only gating.
- Mercado Pago
Choose Mercado Pago if consumer wallet ubiquity across LATAM matters more than an iGaming-dedicated Pix pipe.
- PagSeguro
Choose PagSeguro if you want a listed, full-stack Brazilian acquirer with card rails alongside Pix rather than a bets-focused specialist.
- 5.2

Pay4Fun
Brazil iGaming wallet + gateway- Deposit Fee
- 1-5%
- Settlement
- T+0 - T+1
- Methods
- N/A
- 4.6

Bazk
Brazil iGaming Pix gateway- Deposit Fee
- Not published
- Settlement
- N/A
- Methods
- N/A
- 5.9

PayRetailers
Local LATAM PSP- Deposit Fee
- 1.5-3%
- Settlement
- T+1 - T+3
- Methods
- 300+
- Rating
- 3/5
- 4.5

EBANX
Local Methods PSP- Deposit Fee
- 2.7% + $0.30 (published)
- Settlement
- D+3 (cards) / D+7 (debit) / D+1 (boleto, TEF)
- Methods
- 200+
- Rating
- 2.8/5
- 4.5

Mercado Pago
Local/Regional PSP- Deposit Fee
- 0.49-4.99%
- Settlement
- Instant (Pix) / T+14 / T+30 (cards)
- Methods
- 30+
- Rating
- 1.5/5
Related Reading
Operator guides and analysis relevant to evaluating Z.ro Global Payments.
End of Report. Z.ro Global Payments Provider Assessment Report 2026
Prepared and reviewed by the iGaming Payment Solutions Editorial Team ·